topic Re: Interface not supported on NPrinting May 2022 SR4 Designer with Excel in Qlik NPrinting

Interface not supported on NPrinting May 2022 SR4 Designer with Excel

gs_qlik_nl — Wed, 05 Apr 2023 09:55:51 GMT

After an update from Office we received strange behaviour with our NPrinting Designer. Office version is:

Below is the problem that I get when I open the NPrinting Designer.

NPrinting Server version is May 2022 SR3, Designer is May 2022 SR4. (Should not be a problem)

I have tried the suggestion here: https://community.qlik.com/t5/Qlik-NPrinting/Nprinting-Designer-can-t-find-a-supported-reporting-template/m-p/1652022

And I also changed the compatiblity on NPrintingDesigner.exe. Nothing seems to work. Anyone an idea why NPrinting does not work??

#Error

Re: Interface not supported on NPrinting May 2022 SR4 Designer with Excel

Lech_Miszkiewicz — Wed, 05 Apr 2023 23:39:27 GMT

Hi @gs_qlik_nl

1 - version of Server and Designer should be the same - that is requirement. I know it may work but in scenarios when something is not working first thing you need to do is to make sure you have supported configuration

2 - there is well known article with many things you need to check: https://community.qlik.com/t5/Official-Support-Articles/Qlik-NPrinting-Designer-cannot-find-a-supported-reporting/ta-p/1716228

If none of this works I suggest to open support ticket

cheers

Re: Interface not supported on NPrinting May 2022 SR4 Designer with Excel

David_Friend — Mon, 10 Apr 2023 13:03:37 GMT

@gs_qlik_nl ditto what @Lech_Miszkiewicz said, version must match, and that article contains all known solutions to NP Designer issues.

Are you seeing this with multiple users, or just 1 user?

Re: Interface not supported on NPrinting May 2022 SR4 Designer with Excel

gs_qlik_nl — Tue, 11 Apr 2023 10:02:45 GMT

@David_Friend and @Lech_Miszkiewicz I did the upgrade to May 2022 SR4. The problem still persists after the upgrade.

@David_Friend it happens to all of the users.

Re: Interface not supported on NPrinting May 2022 SR4 Designer with Excel

Ruggero_Piccoli — Tue, 11 Apr 2023 10:28:11 GMT

Hi,

The most common problem is the screen zoom set to a value different than 100% followed by unsupported Microsoft Office version or installation issue.

Did you follow the article linked by @Lech_Miszkiewicz step-by-step? It lists all the common causes of the issue.

Best Regards,

Ruggero

Re: Interface not supported on NPrinting May 2022 SR4 Designer with Excel

gs_qlik_nl — Fri, 14 Apr 2023 09:59:22 GMT

Thank you for the suggestions. I think something different is going on here. I have my second customer who has the same kind of problems after the update of Office.

I've checked the following:

They are on the same version.
Resolution is on 100 percent
Version is NPrinting May 2022 SR3
Association of office is correct. I can open Word and Excel without a problem
No unsupported setup
No insufficient account privileges
NPrinting is installed on the C drive
No 32 bit version is installed.

I have no clue where to look next. Please have this checked with the support team of Qlik.

Thanks

Re: Interface not supported on NPrinting May 2022 SR4 Designer with Excel

Ruggero_Piccoli — Fri, 14 Apr 2023 10:18:21 GMT

Hi,

Please open a support ticket with all the details to let us reproduce the issue and a link to this conversation. We need more details to check deeper the issue.

Best Regards,

Ruggero

Re: Interface not supported on NPrinting May 2022 SR4 Designer with Excel

Lech_Miszkiewicz — Fri, 14 Apr 2023 11:21:44 GMT

Hi @gs_qlik_nl

What is the office version you have issues on? Take a screenshot of a built number + version. I will check with my instances to see if that has anything to do.

What Windows OS are you using?

Re: Interface not supported on NPrinting May 2022 SR4 Designer with Excel

gs_qlik_nl — Fri, 14 Apr 2023 12:39:39 GMT

Hi @Lech_Miszkiewicz in the first post is the version of my first customer. Second version I do not know yet. It was a version 2311 something. I'll get back to you on that.

Re: Interface not supported on NPrinting May 2022 SR4 Designer with Excel

gs_qlik_nl — Fri, 14 Apr 2023 13:40:56 GMT

@Lech_Miszkiewicz First customer is using Windows Server 2019

Re: Interface not supported on NPrinting May 2022 SR4 Designer with Excel

gs_qlik_nl — Thu, 20 Apr 2023 08:44:47 GMT

@Lech_Miszkiewicz Second customer has Office Version 2302 (Build 16130.20306 Click-to-Run).

My colleague has received an answer regarding this problem from Qlik Support stating:
I checked with team and please follow the below suggestion:

1. Uninstall MS office
2. Uninstall NPrinting
3. Reinstall MS office (and ensure it is fully licensed)
4. Reinstall NPrinting.

Sometimes with older versions of deprecated Microsoft Office products such as office 2010, the dlls are not installed correctly, become corrupted or just lost.
https://support.microsoft.com/en-us/office/end-of-support-for-office-2010-3a3e45de-51ac-4944-b2ba-c2e415432789

You may also suggest upgrading MS office supported version but ensure that Office is fully installed locally as web based versions of MS office are not supported.

Finally make sure they are setting their computer to 100 percent zoom setting ( and all attached monitors ) restart and retest.
https://community.qlik.com/t5/Knowledge/NPrinting-Designer-does-not-open-preview-Fails-or-other-template/ta-p/1782144

https://community.qlik.com/t5/Knowledge/NPrinting-Designer-preview-fails-or-other-template-editor-issues/ta-p/1782144

https://community.qlik.com/t5/Knowledge/NPrinting-Designer-cannot-find-a-supported-template-editor-Where/ta-p/1712250

Will this work?

Re: Interface not supported on NPrinting May 2022 SR4 Designer with Excel

Lech_Miszkiewicz — Wed, 14 Jan 2026 13:15:50 GMT

Hi @Shoes1

The only issues with designer I witnessed in last few years was when users had no idea what they were doing and they either tried to use it in unsupported configuration or were not meeting requirements.
Your statement does not provide much context as to what actually is wrong and as to why you have such & such opinion.
I have helped resolved quite few issues in the past but to do so I would require you to provide meaningful context and detail regarding issues you are facing. In fact it may be worth starting new topic and providing all required details there regarding your setup, versions of software used (making sure it is currently supported) so that we could prove that once used correctly Nprinting designer is not that bad.

cheers

Re: Interface not supported on NPrinting May 2022 SR4 Designer with Excel

Ruggero_Piccoli — Wed, 14 Jan 2026 14:54:08 GMT

Hi,

I understand this is frustrating.

When Qlik NPrinting Designer is installed on a supported configuration, it works as expected. Since you mentioned you have not opened Designer for about a year, the first thing to verify is that Designer and Server are still on the exact same NPrinting version. A mismatch is a common cause of this behavior.

Please also follow the steps in this support article, which covers the most typical root causes and fixes:
https://community.qlik.com/t5/Official-Support-Articles/Qlik-NPrinting-Designer-cannot-find-a-supported-reporting/ta-p/1716228

If the issue persists after these checks, the best next step is to open a support ticket and include:

NPrinting Server and Designer versions (exact build/SR)
Windows version and whether it’s a supported configuration
The full error message and any related logs
Steps to reproduce

That will allow us to reproduce the issue and confirm the specific cause in your environment.

Finally, since this thread is quite old, I suggest opening a new discussion with your current issue details.

Regards,

Ruggero