topic Re: QlikView Services are crashing when executing NPrinting in Qlik NPrinting

QlikView Services are crashing when executing NPrinting

maleksafa — Thu, 31 Jul 2014 06:58:48 GMT

Hi everyone,

i am facing a problem when executing NPrinting schedule where 4 main QV services are going down after 2-3 hours of NPrinting execution.

a briefing about the environment.

QlikView 11.2 SR5 64-bit edition
NPrinting 15.3.0.0 (Feature Track)
Intel Xeon CPU E5-26700 @ 2.6 GHZ (2 Processors)
Installed memory (RAM): 256 GB

as for the current situation, i have a reloader that is starting at 10:00 PM and takes around 6-7 hours to finish, at the same time once per week the NPrinting is executing at 10:00 PM as well, and around 12:45PM - 01:00AM the below services are crashing (by order):

QlikView Management Service: HandleRequest failed: System.Net.HttpListenerException (0x80004005): Insufficient quota to complete the requested service
QlikView Distribution Service v11.20.12235: Logging encountered a extraordinary error. System.IO.IOException: Insufficient system resources exist to complete the requested service.
QVWebServer: Logging encountered a extraordinary error. System.IO.IOException: Insufficient system resources exist to complete the requested service.
QlikViewServer:The description for Event ID 300 from source QlikViewServer cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. PGO: Failed to open \CalData.pgo. Error: 1. Time: 0 ms
DistributedCOM: Unable to start a DCOM Server: {1F87137D-0E7C-44D5-8C73-4EFFB68962F2}. The error: "8" Happened while starting this command: C:\Windows\system32\wbem\wmiprvse.exe -secured -Embedding

You should know that at the time of the execution there is around 145GB free on Local Disk C: and the files that are generated from NPrinting do not exceed 350MB.

as for the NPrinting message that i am receiving in the log files it is

Error

Error: System call failed'

Aran Nathanson

thank you.

Re: QlikView Services are crashing when executing NPrinting

Bill_Britt — Thu, 31 Jul 2014 11:41:27 GMT

Hi,

You should contact Nprinting support.

Bill

Re: QlikView Services are crashing when executing NPrinting

maleksafa — Fri, 01 Aug 2014 08:22:02 GMT

Hi,

i got the same reply there that i should try to repair qlikview or re-install it.

Re: QlikView Services are crashing when executing NPrinting

Fri, 01 Aug 2014 08:27:07 GMT

From the erors it looks like the System have Problems with the Resources, so maybe you have to adjust the Requests send to QlikView from NPrint.

Insufficient quota to complete the requested service

System.IO.IOException: Insufficient system resources exist to complete the requested service.

Insufficient system resources exist to complete the requested service.

Re: QlikView Services are crashing when executing NPrinting

maleksafa — Fri, 01 Aug 2014 09:19:15 GMT

thank you for the reply, but what do you mean by adjusting the requests sent to qlikview from NPrinting? is there some sort of configuration that needs to be done?

Re: QlikView Services are crashing when executing NPrinting

Fri, 01 Aug 2014 09:28:38 GMT

Not sure as I don't knew NPrinting, but from QlikView Side it looks like to many / large Requests causing the issue.

Re: QlikView Services are crashing when executing NPrinting

jaimeaguilar — Fri, 01 Aug 2014 21:38:08 GMT

Hi,

Do you have NPrinting Client & Server or just Client? Using just NPrinting Client for executing schedules may consume a lot of resources, especially if you have set multi-document Reports because qvws are open manually just like any other "human user" would do. Instead, when using NP Server, qvws are open in the background, using less resources,

regards

Re: QlikView Services are crashing when executing NPrinting

maleksafa — Sun, 03 Aug 2014 18:54:39 GMT

Hi,

i am using NPrinting Server to execute the job.

Re: QlikView Services are crashing when executing NPrinting

Mon, 03 Aug 2015 18:27:10 GMT

is the NPrinting service running under its own dedicated user, or is that user being used for other services, such as QlikView? Is the QlikView license used by the NPrinting user dedicated or leased?

From my experience, Nprinting requests that the user running the service be dedicated to NPrinting and not tied to any other services and that the licensed not be a leased license

Re: QlikView Services are crashing when executing NPrinting

Mon, 03 Aug 2015 18:29:58 GMT

What needs to be installed on a server?

NPrinting Server with an active license. Install NPrinting Server on a server to manage your reporting system: you need it to schedule jobs automatically, set up and run NPrinting Service and NPrinting On-Demand reporting.
QlikView Local Client. You need QlikView Local Client installed on the machine because NPrinting needs QlikView to connect to the server and or to open .qvw file and extract data. QlikView Personal edition is not supported.
Users who start NPrinting Service must have one of the following:
- a Named user CAL on the QlikView server
- a server Assigned leased license (not dynamically assigned)
- a local QlikView Local Client license
so that QlikView will be able to operate. We suggest using a Named User CAL manually assigned to the NPrinting Server Service user or a local QlikView Local Client license because when a dynamic leased license expires, the NPrinting Service stops working. Furthermore, any such user must have an administrator account and “Run as a service” privileges. Furthermore, the user must be specific to NPrinting Service. Please don’t use the same user for other purposes such as remote desktop connections or server login