topic Re: NPrinting affect Qlik Server overall performance? in Qlik NPrinting

NPrinting affect Qlik Server overall performance?

ravishankarqv — Thu, 09 Apr 2015 08:59:59 GMT

Hi Community,

We were working on Qlik Development server and everything going on well until NPrinting server installed on same server. After installing NPrinting, Qlik Server’s overall performance turned to very poor but working without any issue. E.g. 30 minutes reloading activity takes 3-4 hrs with no issues. Even saving an empty notepad file takes lot of time.

After installing NPrinting, we noticed RAM usage is below 25% and CPU load below 10%. Event log file do not have any major errors.

We were not sure whether it is hardware problem or NPrinting installation.

Any one encountered this situation before? Any solution(s)?

Appreciate any ideas or thoughts to resolve this.

Additional Info: Qlik 11.2 SR6; Windows 2012 Server;

Thanks in advance

Ravi

Re: NPrinting affect Qlik Server overall performance?

Bill_Britt — Fri, 10 Apr 2015 13:42:50 GMT

Hi,

It might be time to move you distribution service to a difference machine.

Bill

Re: NPrinting affect Qlik Server overall performance?

datagrrl — Mon, 13 Apr 2015 15:21:13 GMT

Can I ask what version of NPrinting Server you are running?

I am dealing with a similar issue. I am using 16.0.0.0. We also contacted support and were given 16.0.0.1 and the problem persists.

Re: NPrinting affect Qlik Server overall performance?

maleksafa — Mon, 13 Apr 2015 15:27:35 GMT

this is very weird, you might face some technical challenges if NPrinitng jobs are executing, especially in RAM consumption, but if you are not executing any schedule it should not have any effect on the performance.

have you tried uninstalling nprinting and see if the problem will be fixed?

Re: NPrinting affect Qlik Server overall performance?

ravishankarqv — Mon, 13 Apr 2015 18:24:07 GMT

Hi Bill,

Thanks for your input.

@DataGrrl,

I will update that too.

@Malek Safa

We were thinking of uninstalling NPrinting and give a try. I update results.

Regards

Ravi

Re: NPrinting affect Qlik Server overall performance?

ravishankarqv — Tue, 14 Apr 2015 11:01:37 GMT

Hi DataGrrl,

NPrinting 16.0.0.1. Have you resolved this issue?

Regards

Ravi

Re: NPrinting affect Qlik Server overall performance?

Colin-Albert — Tue, 14 Apr 2015 11:07:36 GMT

If saving an empty notepad file takes a long time, this could be a disk issue rather than QlikView.

Is the server physical or virtual? Are the disks local disks or on a SAN? Are any other tasks on the server affected?

Re: NPrinting affect Qlik Server overall performance?

datagrrl — Wed, 22 Apr 2015 17:56:19 GMT

No, we are still working on it. I have new hardware on the server I have an issue with. No issue with the same thing on a VM.

Re: NPrinting affect Qlik Server overall performance?

Thu, 23 Apr 2015 07:34:15 GMT

Hi Ravi anna,

This is reddy, qlikview developer in trident info, i want to download N-Printing software, sick off searching in many sites & even in qlikview official site also, wil u please share me the site or path. plz

regards,

Reddy

Re: NPrinting affect Qlik Server overall performance?

datagrrl — Fri, 24 Apr 2015 11:33:52 GMT

As far as I can tell the only way to get it now is to go through Qlik, if you search for NPrinting Download you will have to fill out a sales form. You can't use version 16, the Qlik version without a license key.

It is possible someone has an old version saved somewhere, good luck. I don't know what Qlik's requirements for using the demo are, I mean how easy it is to just get a trial key. Personally I think a few sales calls would be worth the demo.

Re: NPrinting affect Qlik Server overall performance?

ngulliver — Fri, 24 Apr 2015 12:49:01 GMT

Hi, Reddy.

You have asked this question in several places and I think have an answer:

Nprinting installer files download

You will not be able to simply download free demo software any longer. You may wish to try emailing the creators of NPrinting - Vizubi.com - to see if they can still get you a trial version.

Regards,

Neil

Re: NPrinting affect Qlik Server overall performance?

Bill_Britt — Fri, 24 Apr 2015 13:38:09 GMT

Hi Neil,

Qlik now is the owner of Nprinting. He will need to contact his account manager.

Bill

Re: NPrinting affect Qlik Server overall performance?

Sat, 02 May 2015 09:41:42 GMT

Thank you Neil

Re: NPrinting affect Qlik Server overall performance?

ravishankarqv — Wed, 03 Jun 2015 10:09:46 GMT

After QlikView & N Printing uninstallation, the same server worked well without issue. So this issue not related to hardware.

As we were not sure about exact cause, I assume that some kind of deadlock or something else in OS caused this issue. I learned that reinstallation is the good option.

Thanks a lot for your suggestions.

Regards

Ravi