topic Re: Processing loop for nprinting on demand in Qlik NPrinting

Processing loop for nprinting on demand

jcramirez472 — Wed, 02 Dec 2015 18:36:50 GMT

I am trying to go through the on demand tutorials on my local machine. I have a licensed copy of qlikview, nprinting designer, and nprinting server. However, when I hit the test button on the sales with ajax button I receive a processing loop. Any ideas? Both the nsq files are added to my server service. I am current running the services through my personal user account on my computer.

Thanks,

John

Re: Processing loop for nprinting on demand

Daniel_Jenkins — Wed, 02 Dec 2015 23:50:50 GMT

Hi John,

You do not need to add the .nsq files to the server for on-demand to work.

This troubleshooting guide might help - your setup should conform to all points listed: Troubleshooting: NPrinting Server Service and Schedules

HTH - Daniel.

Re: Processing loop for nprinting on demand

jcramirez472 — Thu, 03 Dec 2015 02:19:36 GMT

The problem still persists unfortunately. Please see below

Dedicated NPrinting Service Account Configuration

I am currently using my personal windows account for Nprinting.Is this ok? I don't have qlikview server installed or anything like that. I don't believe it is shared by any other windows service. I have logon as a service, and I am a local administrator

Configuration Requirements:

1) I do not have a personal edition. Am I suppose to input something for default Qlikview Server?

2) I am not using a mapped drive

3) I have an admin account

4) connection looks OK

5) Not 100% sure on checking the windows log

6) No macros are in the sales for ajax demo

7) same version for nprinting designer and server

😎 Both designer and server are installed on the same machine

Re: Processing loop for nprinting on demand

jcramirez472 — Thu, 03 Dec 2015 02:23:06 GMT

Also something to add. Even after stopping the nprinting service, my sales for ajax app is still processing 4 reports. I cannot stop the app from showing the processing loop, or remove a report request.

Re: Processing loop for nprinting on demand

JonnyPoole — Thu, 03 Dec 2015 03:43:31 GMT

A common error with On-demand is not implementing the QlikVIew license desktop for the service account running the NPrinting service. You can try changing the service to run under your own account (which hopefully you have licensed qlikview for) or logging into windows as the account running the service and manually licensing qlikview with that account as well.

Re: Processing loop for nprinting on demand

jcramirez472 — Thu, 03 Dec 2015 04:05:04 GMT

Hi Jonathan,

I only have one account on my local machine. That account has a licensed qlikview desktop, licensed nprinting server, and a licensed nprinting designer. Are you saying I need to implement a qlikview license for my nprinting service? Sorry if I have misunderstood. Thanks.

Re: Processing loop for nprinting on demand

Daniel_Jenkins — Thu, 03 Dec 2015 04:06:38 GMT

Hi John,

Do you have an entry like this in the On-demand internal.log file?

INFO NPrinting.OnDemand.ServiceStarter - On-Demand service has started successfully

You can find it in %appdata%\NPrinting\ODS\

- Daniel

Re: Processing loop for nprinting on demand

JonnyPoole — Thu, 03 Dec 2015 04:07:34 GMT

You may need to increase the size of the button object

See below, you should be able to remove invidividual items or just hit 'remove all' . You won't see the options if the object isn't sized wide or deep enough

Re: Processing loop for nprinting on demand

JonnyPoole — Thu, 03 Dec 2015 04:08:49 GMT

Have you opened up the report you are trying to run through on-demand directly in NPrinting designer and successfully run it ?

Suggest ensuring the report runs first from designer, then we can configure on-demand to work.

Re: Processing loop for nprinting on demand

JonnyPoole — Thu, 03 Dec 2015 04:15:08 GMT

Yes that is correct (and sorry for all the replies).

The account that is running your NPrinting service (from the windows control panel -> admin tools -> services) needs to be a LICENSED QlikView user of QlikView desktop. When you license qlikview desktop you license it just for the user you are logged in as, so you need to do it a 2nd time for the service account running Nprinting service (on-demand use the server to execute the reports) IF you are using a different account than your personal account.

Example: below i would log into my windows machine as .\NPRINTINGSVC account , open qlikview desktop, and license the qlikview desktop software .

Re: Processing loop for nprinting on demand

jcramirez472 — Thu, 03 Dec 2015 05:07:19 GMT

To daniel - In my internal log i did find "INFO NPrinting.OnDemand.ServiceStarter - On-Demand service has started successfully". Please see attached screenshot.

To Jonathan - I believe my button is big enough. However, the 'x' and the 'remove all' button does function correctly. It removes it initially, but once I reopen the app, or switch sheets the report appears back in the queue. I am going to check licensing now. However, I am concerned because I am running the service from my personal account. Will keep you posted. Thanks.

Re: Processing loop for nprinting on demand

jcramirez472 — Thu, 03 Dec 2015 05:11:48 GMT

Jonathan I went into admin tools and into services. Here is what I found. Does this look right to you? Thanks.

Re: Processing loop for nprinting on demand

jcramirez472 — Thu, 03 Dec 2015 05:14:33 GMT

I also tried to switch to local system and the server through an error.

Re: Processing loop for nprinting on demand

Daniel_Jenkins — Thu, 03 Dec 2015 06:25:13 GMT

Hi John,

I suggest opening a support case via the Partner Portal so someone can check your environment.

Best - Daniel.

Re: Processing loop for nprinting on demand

JonnyPoole — Thu, 03 Dec 2015 14:22:00 GMT

Its fine, just ensure that you login to windows as the local 'JohnRamirez' account , open QlikView desktop and apply your qlikview desktop license (if you haven't already) .

Please confirm if you have done so.

Re: Processing loop for nprinting on demand

jcramirez472 — Thu, 03 Dec 2015 15:14:37 GMT

Thanks Daniel opened one yesterday under "trouble with extensions".

Re: Processing loop for nprinting on demand

jcramirez472 — Thu, 03 Dec 2015 15:22:53 GMT

Jonathan and Daniel - My Qlikview desktop licesnse is applied, and I am logged in to windows under 'JohnRamirez'. However I had an odd turn of events today. I went into services today and saw that I had a service called "Qlik Deployment Console" running. In the properties window > log on, it was set as a "local system account." I changed this to be set to JohnRamirez.

I then went into Sales for ajax and the "Excel Report Top 25 products" worked! However, I received a different error with "multidoc word report" and the "Powerpoint report with multiple pages". Please see attached screenshots.

Re: Processing loop for nprinting on demand

JonnyPoole — Thu, 03 Dec 2015 17:20:44 GMT

Thats good. It proves you have on-demand working. The Qlik Deployment Console is a Qlik Sense addon (separate to NPrinting) . I'm not sure why this would have blocked on-demand. Honestly, these 2 products should not have any overlap. I'm not sure what happened.

for the 2 reports, i suggest opening up the NSQ in Nprinting designer and manually running the 2 reports that fail in on-demand. You might see additional errors to help fix the issue.

Re: Processing loop for nprinting on demand

jcramirez472 — Thu, 03 Dec 2015 17:31:00 GMT

Thanks Jonathan. I agree I think the Qlik Deployment console was just a coincidence. Perhaps just giving the computer a rest for the night helped.

So I looked into my designer and I see that I cannot edit those specific reports. Additionally it looks like those reports do not have the correct path for the templates included in the tutorial. Please see the attached screenshot. I am going to try to move the templates into '%DefaultTemplateFolder%', or redirect them. Will keep you posted. Thanks.

Re: Processing loop for nprinting on demand

Anonymous — Thu, 03 Dec 2015 17:35:21 GMT

You also need to make sure you save your QV app in normal mode and not web view mode.