topic Re: Regarding Nprinting connection in Qlik NPrinting

Regarding Nprinting connection

sarfaraz_sheikh — Mon, 28 May 2018 08:38:40 GMT

Hi Folks,

I am trying to connect with One of Qliksense Application from Monitoring Apps Stream. and application name is "Operations Monitor".

After doing all the settings and configuration only i can see 'Generating ' as status in "Cache Status" since long time.

Can you please guys tell us where i went wrong or what is wrong here ....why it is showing generating only as cache status. ?

Help would be much appreciated.

Thanks

Sarfaraz

Below is the snapshot for your reference.

Re: Regarding Nprinting connection

Lech_Miszkiewicz — Mon, 28 May 2018 09:21:10 GMT

There is huge amount of requirements you need to meet - all are written on official qlik website (partially referenced below).

There is too many of them to just list them here so head to help document.

BY THE WAY what is your:

version of NPrinitng?

version of Qlik Sense?

did you follow this:

https://help.qlik.com/en-US/nprinting/April2018/Content/GettingStarted/HowCreateConnections/Connect-to-QlikSense-apps.ht…

Make sure you are running the latest NPrinting (April 2018). It has verification tool which will tell you more , what is possibly wrong. All error messages can be then looked up in help document debug steps

regards

Lech

Re: Regarding Nprinting connection

sarfaraz_sheikh — Mon, 28 May 2018 10:35:30 GMT

Hi Lech,

Thanks for your reply.

Version of Nprinting is : 17.3.1.0

Version of Qliksense is : Qliksense June 2017

I have gone through the link which you have provided and as per that i have assigned "RootAdmin" role to userID which i am using for Log into Nprinting . But still getting generated message only.

I am using the same versions and credentials in Dev environment and there it is working but not working in Prod.

Is there something which i missed ?

Thanks

Sarfaraz

Re: Regarding Nprinting connection

Lech_Miszkiewicz — Mon, 28 May 2018 10:48:34 GMT

‌upgrade to Nprinting April 2018. Then run connection verification - as it has this option and you will know straight away what is wrong.

maybe throw your log files here so we can see what is wrong.

Are ALL OTHER REQUIREMENTS MET? ports?

Re: Regarding Nprinting connection

sarfaraz_sheikh — Mon, 28 May 2018 10:53:32 GMT

Can you please tell where to check for log Files ?? As i am new in Nprinting

Thanks

Sarfaraz

Re: Regarding Nprinting connection

Lech_Miszkiewicz — Mon, 28 May 2018 11:39:56 GMT

‌how about checking it on help.qlik.com?

it is all there!!!

just use search box and type ”log” or “logs”

c’mon is it really that hard?

Re: Regarding Nprinting connection

sarfaraz_sheikh — Tue, 29 May 2018 08:45:47 GMT

Hello Lech,

I gone through the help.qlik.com for log files and came to know that log files are residing in below path.

Log files are saved in %ProgramData%\NPrinting\Logs, and are divided into three families:

nprinting_scheduler.log contains the log of Qlik NPrinting Scheduler
nprinting_webengine.log
nprinting_engine.log

Below is the folder structure for log files at my end

Then Next i am looking for "Nprinting_Schedular.log" under Schedular folder. but i did not found this log files . below is snapshot after exploring Scheduler Folder.

Re: Regarding Nprinting connection

Lech_Miszkiewicz — Tue, 29 May 2018 08:53:42 GMT

looks like you are in program files not program data folder!

Re: Regarding Nprinting connection

Lech_Miszkiewicz — Tue, 29 May 2018 08:54:31 GMT

note that program data can be a hidden folder

Re: Regarding Nprinting connection

sarfaraz_sheikh — Tue, 29 May 2018 09:59:38 GMT

Thanks Lech Got that Folder it was hidden only.

Below is the log files attached.

Re: Regarding Nprinting connection

Lech_Miszkiewicz — Tue, 29 May 2018 10:10:12 GMT

have you looked at logs?

It says that Qlik Sense certificates are not installed.

"Qlik Certificate for Sense not found in My CurrentUser↓"

did you install them as per requirements from help.qlik.com?

regards

Lech

Re: Regarding Nprinting connection

sarfaraz_sheikh — Tue, 29 May 2018 11:29:35 GMT

Hello Lech,

I have install all the certificates by taking guidence from help.qlik.com using below link and it got installed successfully as well.

https://help.qlik.com/en-US/sense/3.1/Subsystems/ManagementConsole/Content/export-certificates.htm

https://help.qlik.com/en-US/nprinting/17.3/Content/DeployingQVNprinting/Installing-sense-certificates.htm

But now i am getting below error in nprinting_webengine log files

Form Login Failed, Invalid credentials for email One\srvGLAZR_RunPrint

I am entering right credetials ...........i dont know where i went wrong . requesting your help

Thanks

Sarfaraz

Re: Regarding Nprinting connection

Lech_Miszkiewicz — Tue, 29 May 2018 23:13:04 GMT

Hi,

There is definitely something wrong with your environment.

In scheduler logs it says that services cannot start. Did you check if all 5 NPrinitng services are actually running?

If not - maybe it is a time to re-install step-by-step whole environment making sure that all the steps are correct, that you are installing nprintign using service account which will run nprinitng will administrator elevated credentials, that you remember password etc..

"Starting up scheduler service

Qlik.NPrinting.Scheduler 17.3.1.0 Qlik.NPrinting.Scheduler.SchedulerHttpService 20180216T135445.268+00:00 ERROR ONEAZRAP302 0 0 0 0 0 0 0 0 Some arguments could not be parsed.

Qlik.NPrinting.Scheduler 17.3.1.0 Qlik.NPrinting.Scheduler.SchedulerHttpService 20180216T135445.268+00:00 INFO ONEAZRAP302 0 0 0 0 0 0 0 0 Use --help for help with the command line arguments.

Qlik.NPrinting.Scheduler 17.3.1.0 Qlik.NPrinting.Scheduler.SchedulerHttpService 20180216T135635.337+00:00 FATAL ONEAZRAP302 0 0 0 0 0 0 0 0 Unable to start SchedulerService: exception of type System.ArgumentNullException↓ queue must not be null↵↓Parameter name: queue

Qlik.NPrinting.Scheduler 17.3.1.0 Qlik.NPrinting.Scheduler.SchedulerWindowsService 20180216T135635.342+00:00 FATAL ONEAZRAP302 0 0 0 0 0 0 0 0 Cannot start scheduler service: One or more errors occurred."

if you want to - you can keep going with it, but i would say that there are some gaps or nprinting was not installed properly.

Is this the first connection you are trying to do with NPrinting or do you have already other reports working?

On top of all this - consider upgrading to April 2018 version. Thanks

cheers

Lech

Re: Regarding Nprinting connection

sarfaraz_sheikh — Wed, 30 May 2018 04:44:24 GMT

This is the first connection i am trying to do ....it was working in development environment properly.

can you send me the link by which i can get the help step by step from installation or administrative perspective.

Thanks

Sarfaraz

Re: Regarding Nprinting connection

Lech_Miszkiewicz — Wed, 30 May 2018 04:54:43 GMT

https://help.qlik.com/en-US/

i have already pointed you to the documentation above in my previous post - official help website has it all.

NPrinting is not an easy tool and there is a lot you need to learn before installing, so do not expect that i will give you bulletpoints.

There is a lot you need to read before starting, but it is all covered in help document in a very logical way.

Start reading from the top to get general overview. There is a bit in "Getting started" section you will have to come back to later but "Deploying Qlik NPrinting" with all inner subjects you have to cover. This will give you overview what ports need to be open, what system requirements need to be met, service account setup and credentials etc..

You simply cannot cut corners on this one.

cheers

Lech

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Re: Regarding Nprinting connection

sarfaraz_sheikh — Wed, 30 May 2018 06:58:35 GMT

Ok Lech, Let me check step by step .....If any help needed will let you know.

Thanks

Sarfaraz