topic Re: Distribution list and NPrinting in Qlik NPrinting

Distribution list and NPrinting

Wed, 30 Dec 2015 10:12:34 GMT

Hello,

After several tests we are not able to send NPrinting file through a distribution list. We have created a recipient with a diffusion list as email but nobody seems to receive the email.

When we check the log everything seems ok (no errror). We have also tried to add a user in copy of this email and everything seems ok, the user received the email (but not the distribution list) and the distribution adress seems ok too.

Is there a parameter to check or is there any other problem related to distribution list and NPrinting ?

Regards,

Re: Distribution list and NPrinting

Wed, 30 Dec 2015 12:48:32 GMT

There is not a parameter to check - If I understand correctly, one of your email addresses is a distribution list and no one in the list is receiving the email.

is the email being generated from the service or cleint (manually running the task)

where is the distribution lsit defined? If it is not defined in the global address list, it probably is not seeing it

Re: Distribution list and NPrinting

Wed, 30 Dec 2015 13:05:02 GMT

The task has been loaded manually in order to check before doing it through schedule.

I don't know exactly what you meen by "global address" but it's a distribution list used in Outlook. If i send an email through outlook to the distribution list it works without porblem.

I will try to schedule the task to see if it change something.

Re: Distribution list and NPrinting

Wed, 30 Dec 2015 15:03:25 GMT

so when you run the task manually it is not being distributed. By global address book I wanted to make sure the distribution list was not something you personally created and is not available to everyone. If it is not working when manually running the task, it will not work through the scheduler.

Are you using smtp for email

Re: Distribution list and NPrinting

Wed, 30 Dec 2015 15:07:50 GMT

Yes we are using SMTP for email and i confirm it doesn't work through schedule.

Re: Distribution list and NPrinting

Wed, 30 Dec 2015 15:11:46 GMT

i will try and find a distriubution group with a few people that I can use and see my results

Re: Distribution list and NPrinting

Wed, 30 Dec 2015 15:54:44 GMT

when you run it manually, what are the log entries that are displayed when it is building the email?

Re: Distribution list and NPrinting

Wed, 30 Dec 2015 15:55:18 GMT

I m not the one who has created these groups on outlook but if you go on outlook and check on the "properties" of the group you have a tab named "E-mail addresses" on which you have the detail of the group address.

I have used this address on my recipient in Nprinting. On outlook if i use this email address it automatically find the group

Re: Distribution list and NPrinting

Wed, 30 Dec 2015 16:02:20 GMT

I just placed a distribution list email address in the email address of a recipient, which is assigned to the task and all of the people in the distribution list received the email

how do you have your recipient set up in the task with the distribution lsit?

Re: Distribution list and NPrinting

Wed, 30 Dec 2015 16:02:42 GMT

There nothing particular on the log :

Service	12/30/2015	2:30:39 PM	Message	Creating Message
Service	12/30/2015	2:30:39 PM	Message	From: ****
Service	12/30/2015	2:30:39 PM	Message	Recipient: CORP-PV&**@**
Service	12/30/2015	2:30:39 PM	Message	CC Recipient: FGreiner.**@**
Service	12/30/2015	2:30:39 PM	Message	Subject: Test
Service	12/30/2015	2:30:39 PM	Message	Report Attached: "Link of the attached pdf"
Service	12/30/2015	2:30:39 PM	Message	Building Message...
Service	12/30/2015	2:30:40 PM	Message	Message Built
Service	12/30/2015	2:30:40 PM	Message	Sending Message...
Service	12/30/2015	2:30:40 PM	Message	Message Sent!
Service	12/30/2015	2:30:40 PM	Message	Disconnecting from smtp1.europe.****
Service	12/30/2015	2:30:40 PM	Message	Disconnected from smtp1.europe.****

AS you can see this email is sent to the diffusion list and my email adress. I receive the email mail without issue and on outlook point of view the email CORP-PV&****@**** seems okay. I can see the group and if i click on the + i can see all the users behind

Re: Distribution list and NPrinting

Wed, 30 Dec 2015 16:05:36 GMT

Just like the other recipents i have added the information on the name (name of the group) and on the distribution information the email of the list, nothing more.

Re: Distribution list and NPrinting

Wed, 30 Dec 2015 16:18:06 GMT

I have tried with another distribution list and everything seems ok. So i think the problem comes from the Exchange server.

Thanks for all your answer.

Re: Distribution list and NPrinting

Wed, 30 Dec 2015 16:28:54 GMT

Excellent to hear - I deleted the stuff about the distribution lsit after I figured it out. I also noticed (which I may submit a change request) that when a distribution lsit is called, you do not see the individual sends like you do with multiple recipients - my guess is the reason it does not show is because that is being handled on the exchange side and the the nprinting side

Re: Distribution list and NPrinting

Andrea_Bertazzo — Thu, 19 Sep 2019 15:44:20 GMT

Hi,

Creating a single user for the complete mailing list is not the best option to fulfill your requirement.

I would suggest you to create an NPrinting user group instead. The idea is this:

1. Create a single NPrinting user for each e-mail address in the list

2. Add all the users to the same NPrinting group (https://help.qlik.com/en-US/nprinting/September2019/Content/NPrinting/Recipients&Users/Create-Recipient-Groups.htm)

3. Add the group to the task so that the report is set to all users in the group.

This is easy to do and very quick to be maintained, because you can automatically import users and assign them to a group just running an import task.

You can list your users in an Excel file, that you will update any time there is a change in the mailing list, and you can use it in your import task. This article explains the process:

https://help.qlik.com/en-US/nprinting/September2019/Content/NPrinting/DeployingQVNprinting/Import-Users-Filters.htm

Once there is any change in the mailing list, you can update the Excel file and run the import task again. See the "Creating an import task" paragraph in the article to choose the options that best suits you.

The option to create a single user for all the list is not recommended for many reasons: it is more complex to implement, you can't have specific filters for different users, the distribution may fail for all if one e-mail address has any problems, the e-mail server may block the distribution because the message looks like spam, etc.

Do let me know if this solution works for you.

Best