topic Re: On-Demand No Connection with NPrinting Server in Qlik NPrinting

On-Demand No Connection with NPrinting Server

anag123456789 — Wed, 25 Sep 2019 18:40:54 GMT

Hi Experts,

I've made necessary settings for on-Demand feature but when I'm trying to use it from Access Point than it is giving below Error:

If anybody has faced this issue than Please help.

Regards,

Aviral Nag

Re: On-Demand No Connection with NPrinting Server

Chanty4u — Tue, 27 Feb 2018 13:15:01 GMT

From help file

https://help.qlik.com/en-US/nprinting/September2017/Content/Troubleshooting/No-connection-with-NP-Server-when-On-Demand-…

Re: On-Demand No Connection with NPrinting Server

anag123456789 — Tue, 27 Feb 2018 13:21:00 GMT

Hi Chanty,

Thanks for the reply.

I actually saw that link but didn't achieve the Result.

If you know how to use it than please help.

Regards,

Aviral Nag

Re: On-Demand No Connection with NPrinting Server

Chanty4u — Tue, 27 Feb 2018 13:44:18 GMT

am not sure- i worked with Qliksense

but not sure on Qlikview.

did you provided the server details correctly?

//:

Re: On-Demand No Connection with NPrinting Server

anag123456789 — Tue, 27 Feb 2018 13:46:42 GMT

Yes

Re: On-Demand No Connection with NPrinting Server

Chanty4u — Tue, 27 Feb 2018 13:51:43 GMT

check here any of the link might help

QlikView NPrinting 16 Training & Installation/Upgrade Information

Re: On-Demand No Connection with NPrinting Server

anag123456789 — Wed, 28 Feb 2018 10:58:11 GMT

Can anybody please help me on this.

I've changed the web Address from Https to Http.

Re: On-Demand No Connection with NPrinting Server

Chanty4u — Wed, 28 Feb 2018 11:03:54 GMT

ruggero.piccoli‌ might help

i have no idea in qlikview ondemand

Re: On-Demand No Connection with NPrinting Server

Ruggero_Piccoli — Wed, 28 Feb 2018 11:17:40 GMT

Hi,

Please give us more details:

What version of Qlik NPrinting are you using?

Did you added your QlikView Server as a trusted origin in Qlik NPrinting Web Console?

Did you enabled at least one report for On-Demand?

Did you followed the installation instructions: https://help.qlik.com/en-US/nprinting/February2018/Content/On-Demand/Intro-On-Demand.htm?

Did you checked if in the Qlik NPrinting logs there are some specific error messagges https://help.qlik.com/en-US/nprinting/February2018/Content/AdministeringQVNprinting/Logging/Logging.htm?

Best Regards,

Ruggero

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Re: On-Demand No Connection with NPrinting Server

anag123456789 — Wed, 28 Feb 2018 11:28:39 GMT

Hi Chanty & Ruggero,

Thanks for the revert.

I've followed all the steps but still I'm not figure it out why the issue is coming.

See the Snapshot for the Information you've asked:

Regards,

Aviral Nag

Re: On-Demand No Connection with NPrinting Server

Chanty4u — Wed, 28 Feb 2018 11:31:14 GMT

did you tried with https:

Re: On-Demand No Connection with NPrinting Server

anag123456789 — Wed, 28 Feb 2018 11:36:19 GMT

I'm not using IIS.

After reading the post that how we can change the Address from Https to Http, I've made the necessary the necessary settings in App File which is available under C:\ProgramData\NPrinting\webconsoleproxy

After this, I've again installed the On-demand Installer and this Time I've provided the http://localhost:4993 link rather than https://localhost:4993

Re: On-Demand No Connection with NPrinting Server

Ruggero_Piccoli — Wed, 28 Feb 2018 11:52:55 GMT

The On-Demand installation instructions are for both web server IIS and the Qlik one https://help.qlik.com/en-US/nprinting/February2018/Content/On-Demand/Install-Components.htm

Check the user role. Did you added the "On-Demand reports" right to at least one of the roles of the user?

Best Regards,

Ruggero

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Re: On-Demand No Connection with NPrinting Server

anag123456789 — Wed, 28 Feb 2018 12:22:07 GMT

Hi,

I'm trying with Admin Account and Admin has all rights.

Re: On-Demand No Connection with NPrinting Server

Chanty4u — Wed, 28 Feb 2018 12:36:37 GMT

go to admin tab---users tab-- --select the user-- edit--there you can see last tab as role--

there you have to assign the role to the user and then try once

Re: On-Demand No Connection with NPrinting Server

anag123456789 — Wed, 28 Feb 2018 12:41:03 GMT

I'm using the Admin Rights:

Re: On-Demand No Connection with NPrinting Server

anag123456789 — Wed, 28 Feb 2018 13:01:20 GMT

I'm pretty sure that I'm missing some small thing.

Re: On-Demand No Connection with NPrinting Server

Chanty4u — Wed, 28 Feb 2018 13:02:18 GMT

or else

try to create one sample report with one chart or something and give a try.

Re: On-Demand No Connection with NPrinting Server

Ruggero_Piccoli — Wed, 28 Feb 2018 13:26:04 GMT

Check the logs...

Best Regards,

Ruggero

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Re: On-Demand No Connection with NPrinting Server

anag123456789 — Wed, 28 Feb 2018 14:38:06 GMT

Hi Ruggero,

What information I'll get from the Logs.

From nprinting_engine logs I'm seeing this Error:

Cannot delete temporary directory C:\Users\serviceAccount\AppData\Local\Temp\Reporting\Temp\0352c2a53d3b428a966fe29f9f5d9fbf - The process cannot access the file '831369a9a1bc4038ade8442139d03792.png' because it is being used by another process.

PFA the nprinting_engine log message