topic Re: nPrinting hangs randomly in Qlik NPrinting

nPrinting hangs randomly

yujiyamane — Mon, 04 Jan 2016 00:08:19 GMT

Hi there,

I am just wondering if anyone has some idea about the below issue.

Our nPrinting scheduler has recently started freezing occasionally. Though the service is still alive, nPrinting scheduler stops working during the process/logging.

Note:

The nPrinitng service had a status of Running.
Scheduled subscriptions were not run and the monitoring tool displays they will be run on scheduled dates which are earlier than today.
There was a qv.exe process active on the server...

Thanks,

Yuji

Re: nPrinting hangs randomly

Daniel_Jenkins — Mon, 04 Jan 2016 00:20:30 GMT

Hi Yuji,

I have picked up the support case that was created for this issue. Please provide the required information.

Best - Daniel.

Re: nPrinting hangs randomly

HirisH_V7 — Mon, 04 Jan 2016 04:15:38 GMT

Hi ,

Check ,

The option of "close when finished" checkbox. If you uncheck it (say for debugging purposes), nprinting will never finish the document reload == Nprinting service will seem to be running, but will actually be stuck as no other tasks will be excecuted.

HTH

-Hirish

Re: nPrinting hangs randomly

Daniel_Jenkins — Mon, 04 Jan 2016 04:53:32 GMT

During the problem investigation we found that the QlikView NPrinting service account was using a QlikView leased license and that lease had in fact run out halting the process. We determined this by checking the QlikView event logs (C:\ProgramData\QlikTech\QlikViewServer) for the day NPrinting server stopped logging.

This article covers the basic requirements: Configuring and Troubleshooting NPrinting Server Service and Schedules

HTH - Daniel.