topic Re: NPrinting 17 - Generating in Qlik NPrinting

NPrinting 17 - Generating

Sun, 06 Mar 2016 16:27:22 GMT

I have installed NPrinting 17 Server on a fresh Windows 2012 VM, created an app, and now trying to create a connection. I have tried both a local QV app and a server-based app, and for both of these the Connections show as "Generating", and never get to "Generated".

In the 'nprinting_engine.log' file I can see (ip address removed):

2016-03-06 11:49:00,303 [32] WARN Qlik.NPrinting.Engine.Consumer.BlockingContentResolver - Navigator stuck on connection f9eb5ae1-2d35-4857-acf9-54f487890511, forcing close of connection. STACK: Qlik.Reporting.Engine.Messages.Exceptions.NavigatorStuckException: Navigator navigator=qlikview;documentpath="qvp://@00.00.00.00/Sales Compass.qvw" is stuck and can't be used anymore to resolve requests ---> System.Runtime.InteropServices.COMException: Error HRESULT E_FAIL has been returned from a call to a COM component.

Can anyone suggest any mechanism of identifying the problem?

Thanks

Al.

Re: NPrinting 17 - Generating

sifatnabil — Mon, 07 Mar 2016 12:23:34 GMT

Same thing happened to me. But I tried creating a completely new qvw and saved it locally with a single chart, and that generated fine. Can't figure out what the issue is. There is definitely a desktop license on the machine too.

Re: NPrinting 17 - Generating

sifatnabil — Mon, 07 Mar 2016 16:53:38 GMT

I just checked again and it looks like there were way too many objects/sheets on my qvw. This probably caused a lengthened generating time. After reducing sheets and unnecessary objects, the generating worked.

Re: NPrinting 17 - Generating

Thu, 10 Mar 2016 14:32:36 GMT

Hi all,

When i'm creating a connection to a QVW my cache status is stuck on 'Generating'.

I tried to do the suggestion above and it doesn't work.

have any idea?

thanks a lot,

gal

Re: NPrinting 17 - Generating

Thu, 10 Mar 2016 14:43:47 GMT

QV Server and Desktop must be the same version (even SR).

Have you applied a license for the NPrinting Service account user?

and then... apparently there is a bug in QV11 when there are tables in containers. Fixed in QV12.

Re: NPrinting 17 - Generating

nwatson-qit — Sun, 13 Mar 2016 14:19:39 GMT

QV Server and Desktop must be the same version (even SR).

Is this definitely true?

Re: NPrinting 17 - Generating

Sun, 13 Mar 2016 17:14:50 GMT

It is in system requirements so it comes from Qlik. Can it work without... I suspect it probably could if there is no 'handshake' between the local and server installation, and I doubt there is. Connecting to a doc on the Server seems not to require QlikView locally, and certainly vice versa.

Re: NPrinting 17 - Generating

pover — Thu, 17 Mar 2016 20:41:51 GMT

I had this same problem. I did the following to fix the problem.

1. Stop NPrinting services

2. Delete the NPrinting folder in c:\programdata

3. Start NPrinting services

This might be a little extreme and after looking the the subfolders in the programdata folder, you might be able to get away with just deleting the "ondemand" folder or the cache files in the apps folder.

Of course, when I say delete, I'm implying that you back up everything just in case you delete a template or a report you end up needing.

Best, Karl

Re: NPrinting 17 - Generating

erjohnso — Tue, 22 Mar 2016 14:23:05 GMT

I had this issue and it was being caused by using the same server id/account to run both QlikView and Nprinting services. Qoncierge also advised the following steps to restart services (which worked for me):

Steps:
1. Delete any of the Cash Daily connections
2. Stop the following services:
-QlikView NPrinting server
-Qlikview NPrinting Web Engine
-Qlikview NPrinting Engine
-Qlikview NPrinting Repo Service
-Rabitt MQ

3. Start the above services again starting with rabbit mq and move up the list one at a time.
4. Create a brand new connection and new connection name.
5. Generate the connection.

Re: NPrinting 17 - Generating

ernestogaona21 — Wed, 23 Mar 2016 16:18:44 GMT

Hi Mr. Eric,

Help me please!,

When I tried to create a connect with type Server, the caché status.. display an error.

Please, check my data information for create a connection.

Regards,

Re: NPrinting 17 - Generating

erjohnso — Wed, 23 Mar 2016 16:39:04 GMT

Hi Ernesto, a couple things...

1) Try setting the connection to local and using the servername in the path:

2) Unless the QVW requires a username and password to access upon opening, leave those fields blank.

Re: NPrinting 17 - Generating

Wed, 23 Mar 2016 16:40:40 GMT

Assuming 'ServerName' is not what you actually have...

Is Movies Database.qvw in the root folder on the server? If not you need to include its path in the server box. e.g.

'ServerName/Apps'.

Re: NPrinting 17 - Generating

ernestogaona21 — Wed, 23 Mar 2016 17:15:25 GMT

Hi,

My Server Name = QlikServer01.

Yes, Movies Database.qvw, is in the root folder.

I don´t know. I will try it.

Regards,

Re: NPrinting 17 - Generating

ernestogaona21 — Wed, 23 Mar 2016 17:19:08 GMT

Hi Eric,

I will try it. But what is the differente about Local Type and Server Type?

Regards,

Re: NPrinting 17 - Generating

Stephen_Jasionowski — Wed, 23 Mar 2016 17:26:41 GMT

Does the NP service account have admin rights to be able to read/write to the directories with QVWs, templates, etc,?

Re: NPrinting 17 - Generating

ernestogaona21 — Wed, 23 Mar 2016 17:45:24 GMT

Yes, the account is full Admin.

Re: NPrinting 17 - Generating

ernestogaona21 — Wed, 23 Mar 2016 18:11:14 GMT

Hi Eric,

It does not work. How do you configure the connection?. I need to connect using server type.

Regards,

Re: NPrinting 17 - Generating

ernestogaona21 — Wed, 23 Mar 2016 18:14:03 GMT

Hi, AlMcEwan ,

It does not work. Actually, How do you configure the connection?. I need to connect using server.

Regards,

Re: NPrinting 17 - Generating

Wed, 23 Mar 2016 19:05:59 GMT

Have you checked that NPrinting is set up correctly first? For example, do you have an Engine running? And can you create a connection to a QlikView app that is local to the NPrinting Server?

Once that is working publish the QlikView app to the QlikView Server. I assume that is on a separate server?

First off, open QlikView on the NPrinting Server using the account running NPrinting, and use File / Open in Server to check that you can open the QlikView app. This is to check that the account running NPrinting has permission to open the QlikView app published to the QlikView Server. If this does not work then you need to fix it.

Once that is working, in NPrinting, create a connection to the app published to the QlikView Server:

In the connection set Type = Server

In the qvp:// box type the name or IP address of the QlikView server. With the qvp:// this will be the same as the QVP you would use to open the app, but without the name of the app. For example, qvp://servername/Apps

In the Document name box, type the name of the app. For example: xxx.qvw.

Done. 🙂

Re: NPrinting 17 - Generating

ernestogaona21 — Wed, 23 Mar 2016 20:37:25 GMT

Hi MCEwan,

Nprinting Server is setup correctly. The engine is Online and my first connect was Local Type and it was working fine!

The Nprinting Server is installed on the same machine of qlikview Server. (qlik server/desktop and nprinting can't to work in the same machine? )

The windows user for nprinting is only for nprinting and it has a license for open qlikview documents.

Please help me!.

Regards,