topic Re: Nprinting designer authentication failure in Qlik NPrinting

Nprinting designer authentication failure

Anonymous — Thu, 18 Jan 2018 17:45:19 GMT

Hi everyone,

When I launch the Designer application It asks me for credentials, but the ones provided me during the user creation process (email and password) don't work correctly. Any suggestion?

Please find the attached screenshot:

Thanks!

Re: Nprinting designer authentication failure

Ruggero_Piccoli — Fri, 19 Jan 2018 09:49:43 GMT

Hi,

It happens only at the first connection. Insert you Qlik NPrinting user email and password and click on Ok.

Best Regards,

Ruggero

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Re: Nprinting designer authentication failure

Anonymous — Mon, 22 Jan 2018 09:12:46 GMT

Thank you for your answer Ruggero,

I have already tried to insert user email and password many times, but it still doesn't work.

The Nprinting administrator has also set a new password for my profile, but when I try to access to the designer with the new credentials I get the same error message ("Invalid password. Please try again.").

Are there any other possible causes?

Gabriele

Re: Nprinting designer authentication failure

Ruggero_Piccoli — Mon, 22 Jan 2018 09:27:43 GMT

The user you are using to login must have at least the Developer role. A common error is to forget to assign a role to a user. Refer to Users ‒ Qlik NPrinting

Best Regards,

Ruggero

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Re: Nprinting designer authentication failure

Chanty4u — Mon, 22 Jan 2018 09:34:01 GMT

can you share the screen shot for the USERs tab in admin login ?

for this particular user?

Re: Nprinting designer authentication failure

Anonymous — Mon, 22 Jan 2018 15:53:36 GMT

The role developer was already assigned to the user I am using. Anyway, I've asked to the administrator to delete and create again the same user with the same role and now it seems working correctly. I really don't understand what the problem was.

Gabriele