topic Re: NPrinting authentication failure... in Qlik NPrinting

NPrinting authentication failure...

prma7799 — Mon, 08 Feb 2016 06:30:33 GMT

I am getting below an error in Nprinting .....

Thanks

aaron_ppmc — Mon, 08 Feb 2016 07:10:44 GMT

HY,

does your SMTP Server Needs authentication?

Contact your SMTP Admin to check your login credentials

best regards

prma7799 — Mon, 08 Feb 2016 10:40:06 GMT

Hey Aaron,

I have already check with IT Admin, So login credentials is fine and there is no problem with credentials.

Is there any other solution?

Thanks

amit_saini — Mon, 08 Feb 2016 10:47:24 GMT

Hi,

This might help u:

Thanks,

prma7799 — Mon, 08 Feb 2016 10:55:01 GMT

Hi Amit,

I have already tried below step but not get it.

Thanks

prma7799 — Mon, 08 Feb 2016 11:49:40 GMT

Any solution on this?

ankitaag — Mon, 08 Feb 2016 12:15:53 GMT

I think the user do not have rights for this and you should try with Admin credentials.

Thanks and Regards,

Ankita

dgreenberg — Mon, 08 Feb 2016 13:00:04 GMT

The simplest way to troubleshoot a mail problem is to go old school.

Do not enter stuff in parenthesis it's just for clarification)

Make sure the Telnet client is installed on the server you are testing mail from
enter the following commands
telnet server port <enter> (for example telnet mymailserver 25)
EHLO <enter> (yes it's EHLO)
mail from:user@domain.com <enter>
rcpt to:user@domain.com <enter>
data <enter>
this is my test message <enter.
. <enter> (just a period and hit enter)

Either it will work and Nprinting will work or you will discover the problem.

Possible problems:

That server is unable to see mail server
You have wrong port
Mail server will not let you relay so sending internal email may work but not external
Authentication errors with username/password. Just because it works in Exchange doesn't mean they allow SMTP for that account.

prma7799 — Tue, 09 Feb 2016 04:38:11 GMT

Thank you all.

"The password was incorrect."