topic Re: NPrinting 18 - ERROR: All documents failed to generate: Exceeded maximum number of retries in Qlik NPrinting

NPrinting 18 - ERROR: All documents failed to generate: Exceeded maximum number of retries

kdmarkee — Thu, 26 Apr 2018 15:08:19 GMT

I just upgraded to NP April 2018 and am continuing to see inconsistent behavior with NP publish tasks. Half of the time tasks are launched per their schedule and run fine, and half of the time they fail but if continue to retry the task it eventually works.

For instance:

The 8am run was launched by the scheduled time in the task, the 8:59am run was launched manually, and then the 9:33am run was launched manually, and finally successful.

Both times this failed it gave me: "ERROR: All documents failed to generate: Exceeded maximum number of retries"

I see some older posts regarding reloading metadata and the error "Exceeded maximum number of retries", but not much that has been helpful in terms of NP publish tasks. Any insight anyone can provide is appreciated. Thanks.

Re: NPrinting 18 - ERROR: All documents failed to generate: Exceeded maximum number of retries

Lech_Miszkiewicz — Fri, 27 Apr 2018 04:27:15 GMT

Hi Kris,

I will not be able to help you much, but am interested in this topic. Do you have a Qlik support case in regards to this issue?

thanks

Lech

Re: NPrinting 18 - ERROR: All documents failed to generate: Exceeded maximum number of retries

kdmarkee — Fri, 27 Apr 2018 14:04:14 GMT

I don't have a case this time, trying the Community first, but if I learn anything I'll report back.

Re: NPrinting 18 - ERROR: All documents failed to generate: Exceeded maximum number of retries

kdmarkee — Mon, 30 Apr 2018 16:46:19 GMT

I attached scheduler and engine log detail for the highlighted task below. Maybe someone can help with this more detailed info. My scheduled NP publish task for my report failed the last 2 days (but when I manually ran them they worked), and then today the report ran just fine from the scheduled NP publish task. (I have NP April 2018 and QV 12.10 SR6). (If this happens again in the near future I'll add the DEBUG mode detail, but I didn't save that info from 4/29 and so the log files were overwritten).Thanks.

Re: NPrinting 18 - ERROR: All documents failed to generate: Exceeded maximum number of retries

kdmarkee — Thu, 03 May 2018 16:24:49 GMT

Ok, attached is a debug mode log file associated to the issue. Can anyone help? Thanks.

Re: NPrinting 18 - ERROR: All documents failed to generate: Exceeded maximum number of retries

Vigneshvaran — Thu, 17 May 2018 06:30:54 GMT

Hi,

Am also facing the same issue. Please let me know if someone could provide more details on the issue.

Re: NPrinting 18 - ERROR: All documents failed to generate: Exceeded maximum number of retries

Ruggero_Piccoli — Thu, 17 May 2018 07:54:58 GMT

Your issue has a different cause, based on what we can see from the logs.

Best Regards,

Ruggero

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Re: NPrinting 18 - ERROR: All documents failed to generate: Exceeded maximum number of retries

Ruggero_Piccoli — Thu, 17 May 2018 08:11:57 GMT

Hi,

It seems an issue due to a QlikView server overload.

Are you trying to open a really big .qvw? You should try to open the same .QVW from a Qlik NPrinting Engine computer by using QlikView Desktop directlly. Check the performances in that case, for example remove all saved filters. If the cause is a Qlik Server performance issue you should experience bad performances also when using the same document via QlikView Desktop. Keep an eye on the QlikView Server resources usage as CPU and RAM percentage.

Best Regards,

Ruggero

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Re: NPrinting 18 - ERROR: All documents failed to generate: Exceeded maximum number of retries

kdmarkee — Thu, 17 May 2018 14:51:56 GMT

My app used in my NP connection is small. I have a qvw that has all of the data in it that is made available to end users for analytics, but then I reduce that same app on a field in my QV Publisher Task to only include the data I need for my daily NP report, which is usually less than 300 rows of data. Side note...My case with Qlik is still open on this matter.

Re: NPrinting 18 - ERROR: All documents failed to generate: Exceeded maximum number of retries

Ruggero_Piccoli — Fri, 18 May 2018 08:17:11 GMT

Hi,

Did you do the test I suggested in my previous post?

Please remember to add the app and the Qlik NPrinting templates to the case you opened with the support so we can try to replicate the issue here. Skip my suggestion if you already send the environment.

Best Regards,

Ruggero

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Re: NPrinting 18 - ERROR: All documents failed to generate: Exceeded maximum number of retries

andrewmo — Tue, 12 Jun 2018 16:46:34 GMT

Did you ever find out the cause of these issues? I have tasks that randomly fail as well. Work fine one day, then out of the blue it will fail with "Execution for task failed for an exception System.Exception: Exceeded maximum number of retries. No report will be generated" error message.

Re: NPrinting 18 - ERROR: All documents failed to generate: Exceeded maximum number of retries

Ruggero_Piccoli — Wed, 13 Jun 2018 12:33:43 GMT

Hi,

I would to suggest you to open a support ticket because via community it is not easy to do a deeper investigation.

Include:

- QlikView or Qlik Sense version

- Qlik NPrinting version

- the logs

- screenshots

- if possible the qvf or qvw with some data

- the template

- everything could be useful to reproduce the bug here

Best Regards,

Ruggero

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Re: NPrinting 18 - ERROR: All documents failed to generate: Exceeded maximum number of retries

kdmarkee — Wed, 13 Jun 2018 15:46:23 GMT

I have had a case open with Qlik for awhile now but it isn't going all that well, so the short answer is no, there hasn't been a resolution yet. Like Ruggero suggests, the only real way to get traction on a case is to have the Qlik folks replicate the environment (if that is even feasible) and qvf/qvw as closely as possible. In my case, our environment is unique and complex and replicating it doesn't seem feasible for support (in my opinion/experience), and to send my qvw will require some work on my end as I have to scrub the data for legal reasons. I will add that our QlikView server randomly goes down which what appears to be due to resource issues and my gut tells me that whatever is wrong on that server is also causing my NP issues, but we have not been able to find nor correct our server issue thus far. And we think it started happening after upgrading Windows on our server environment. One of the things we did try to see if it would help the server is to reinstall QlikView, and coincidentally enough, my NP job has more successful results than it did before, but every now and then it still fails with the "Exceeded maximum number of retries". Sorry I can't be more help at this time.

Re: NPrinting 18 - ERROR: All documents failed to generate: Exceeded maximum number of retries

suporteimaps — Sun, 17 Jun 2018 14:13:40 GMT

Good morning to everyone,
Am I facing the same problem, has anyone had any feedback on this?

Re: NPrinting 18 - ERROR: All documents failed to generate: Exceeded maximum number of retries

Ruggero_Piccoli — Mon, 09 Jul 2018 13:16:10 GMT

Hi,

Please open a support case with the details I mentioned in one of my previous post.

Best Regards,

Ruggero

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Re: NPrinting 18 - ERROR: All documents failed to generate: Exceeded maximum number of retries

arniewolff — Wed, 11 Jul 2018 16:18:58 GMT

Kris,

I ran into a similar problem. A task to create a PDF from a Pixel Perfect report using levels was failing with almost the same error:

I believe that one of the charts I was using as a level had some issues - I think due to duplicate field names in this case. I was hiding one of the fields in the QV app but NP imported both. I was able to isolate the issue by removing levels and testing/previewing the report until it worked.

Now I get a different error saying the NP failed to open the document when I run a large batch of reports. But I was able to fix part of the problem.

Arnie

Re: NPrinting 18 - ERROR: All documents failed to generate: Exceeded maximum number of retries

kdmarkee — Wed, 11 Jul 2018 16:47:54 GMT

Thanks for sharing this info.

Re: NPrinting 18 - ERROR: All documents failed to generate: Exceeded maximum number of retries

kdmarkee — Wed, 11 Jul 2018 16:48:51 GMT

FYI, I actually closed my case with Qlik but did not have a resolution prior to doing so. Sorry to all that I am not able to provide more helpful info.

Re: NPrinting 18 - ERROR: All documents failed to generate: Exceeded maximum number of retries

rusanov_eduard — Mon, 03 Sep 2018 11:06:10 GMT

Colleagues, hello.

I had this problem, due to the fact that the startup file Nprinting, renamed with the extension .oldfile, and the current began to weigh 0 mb

Re: NPrinting 18 - ERROR: All documents failed to generate: Exceeded maximum number of retries

Ruggero_Piccoli — Mon, 03 Sep 2018 12:21:08 GMT

Hi,

The problem is not clear to me. Please open a new community conversation or a support ticket with all details.

Thanks.

Best Regards,

Ruggero

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