topic Re: View old closed cases in Qlik Replicate

View old closed cases

Finnova — Fri, 15 Nov 2024 22:32:07 GMT

Hi Qlik Support

How is it possible to view our old cases?

Thanks for your help.

Best regards,

Marc Hulett

Re: View old closed cases

Vinay_B — Mon, 11 Oct 2021 13:12:48 GMT

Hi @Finnova Currently it's not possible to retrieve/see your old cases in the support portal. You would have to create a case with Customer Support and they would be able to help in retrieving the case history.

Let me know if this helps. Thanks!

Re: View old closed cases

A-G — Tue, 12 Oct 2021 14:35:54 GMT

It will be useful if you can restore our old and (ongoing) cases by default, this would be ideal. Its bad enough that we are unable to view cases that were ongoing during the migration and a ticket to enable these ongoing cases has evoked a ZERO response from QLIK.

Disappointing!

Re: View old closed cases

Vinay_B — Tue, 12 Oct 2021 15:35:46 GMT

I am sorry for the inconvenience this is causing. If you had any cases open, those cases are moved and visible in the community case portal. Details are mentioned here -https://community.qlik.com/t5/Support-Updates-Blog/All-You-Need-To-Know-For-Support-Portal-Move-October-4/ba-p/1840277

If you need to access the closed cases, you are required to contact Customer support and they can assist. Having said that, we are also working to automate the process.

Thanks for your kind understanding!