topic Re: An "emergency" ticket with Support Team in Qlik Replicate

An "emergency" ticket with Support Team

lqthinguyen — Thu, 15 Aug 2024 17:27:56 GMT

Please enlighten me with Qlik Replicate Support team contact information such as phone number and/or Portal to create an emergency ticket for Production.

Thank you

Re: An "emergency" ticket with Support Team

lyka — Thu, 15 Aug 2024 17:36:23 GMT

Good Day,

How to contact Qlik Support:
https://community.qlik.com/t5/Official-Support-Articles/How-to-contact-Qlik-Support/ta-p/1837529

Phone Numbers for QDI

Qlik Data Integration: 
Standard Hours: 1-781-730-4060
After Hours: 1-781-730-4022

Thanks

Lyka

Re: An "emergency" ticket with Support Team

lqthinguyen — Mon, 19 Aug 2024 01:27:18 GMT

Good evening

Thank you for the link and did followed the link but for some reason wasn't be able to create a ticket. I wonder if it's my email address or ? What do I need to provide to get the ticket creates..

Re: An "emergency" ticket with Support Team

sureshkumar — Mon, 19 Aug 2024 05:43:18 GMT

Hello @lqthinguyen

As we checked over a call, the latency is happening due to slow read speed.

To troubleshoot more, we requested a log and even shared a file share link to upload logs, but we haven't received the logs yet to analyze from our end.

Regards,

Suresh