topic Re: Failed install in Qlik Replicate

Failed install

danielrf — Thu, 05 Dec 2024 14:43:53 GMT

Hi, i am trying to install qlik replicate version november 2023 on OEL 9 Linux.

I ran this command:

user=attunity group=attunity verbose=true debug=true iport=1024 rport=1025 data=/local2/oel9/data rpm -ivh --prefix /opt /local2/areplicate-2023.11.0-547.x86_64.rpm

I have this error output:

Failed to install areplicate as a service, areplicate will not be run + exit 9

So cheking the script from debug mode i found this part where it fails:

else # clean install
verbose "installing areplicate as a service ..."

# determine ports
# if no ports specified on command line, use defaults
[ -z "$iport" ] && iport=3550
[ -z "$rport" ] && rport=3552

verbose=$verbose data=$data iport=$iport rport=$rport pass=$pass reuse=yes $RPM_INSTALL_PREFIX/attunity/replicate/bin/arep.sh install areplicate
if [ $? != 0 ]
then
echo "Failed to install areplicate as a service, areplicate will not be run"
exit 9
fi
chown -R ${REP_USER}:${REP_GROUP} $RPM_INSTALL_PREFIX/attunity/replicate/bin/areplicate
fi

What is wrong ? Where could I find more details of the error?

Re: Failed install

john_wang — Thu, 05 Dec 2024 14:57:30 GMT

Hello @danielrf ,

Thanks for reaching out to Qlik Community!

I'm not sure which build of 2023.11 you are trying to install. If it's the GA build 2023.11.0.159, I recommend installing the latest build, 2023.11.0.860, instead. Please note that Qlik Replicate 2023.11 supports RHEL 9 starting from build 226.

Hope this helps.

John.

Re: Failed install

danielrf — Thu, 05 Dec 2024 15:08:46 GMT

Hi John,

I am trying to install the package 2023, 11, 547

areplicate-2023.11.0-547.x86_64.rpm

I installed successfully the same rpm package in lower environment with same linux OEL9

Do you have any clue why it fails on exit 9?

Re: Failed install

john_wang — Thu, 05 Dec 2024 15:36:03 GMT

Hello @danielrf ,

Thanks for the update.

Looks to me you installed 2023.11.0.547 successfully, however as you turned on verbose mode and debug mode, so you got some information in red, like:

You may confirm if it's done:

[root@rhel91 kit]# rpm -qa|grep replicate
areplicate-2023.11.0-547.x86_64

Regards,

John.

Re: Failed install

danielrf — Thu, 05 Dec 2024 15:49:33 GMT

You are right john,

$ rpm -qa|grep replicate
areplicate-2023.11.0-547.x86_64

But when i try to init the service ir fails and i have no logs .

$ /opt/attunity/replicate/bin/areplicate status
not running: /opt/attunity/replicate/bin/repctl -d /local2/oel9/data service start port=1024 rest_port=1025

$ /opt/attunity/replicate/bin/areplicate start
Failed to start service

Re: Failed install

john_wang — Fri, 06 Dec 2024 00:55:07 GMT

Hello @danielrf ,

Regarding the error:

>> $ /opt/attunity/replicate/bin/areplicate start
>> Failed to start service

Please add debug option to know the failure reason:

cd /opt/attunity/replicate/bin

source arep_login.sh

debug=true /opt/attunity/replicate/bin/areplicate start

Regards,

John.

Re: Failed install

danielrf — Mon, 09 Dec 2024 09:24:39 GMT

Thanks John!

I tried the debug start, and this is the result (it look some problem with server password)

+ '[' true ']'
+ arepdata='-d /local2/oel9/data'
+ /opt/attunity/replicate/bin/repctl.sh -d /local2/oel9/data service start port=1024 rest_port=1025
REPCTL initialization - failed to initialize environment (status 1000195)
[base/environment.c:318] (1000195) Class 'ENCRYPTION_CLASS' failed to initialize.
[base/encryption.c:1436] (1000195) Failed to save server password
+ stop_start_stat=3
+ '[' 3 '!=' 0 ']'
+ echo 'Failed to start service'
Failed to start service
+ return 3
+ exit_status=3

exit $exit_status
+ exit 3

Re: Failed install

john_wang — Mon, 09 Dec 2024 10:03:22 GMT

Hello @danielrf ,

Thanks for the update.

Would you please confirm if you ever set password, or if the password is strong enough?

NOTE!
The password should not be empty and must be strong enough.

Regards,

John.

Re: Failed install

danielrf — Mon, 09 Dec 2024 10:54:58 GMT

Hi John,

I didnt set any password, but now i set the password and i have the same result trying to start the replicate server:

( i dont have root access , all the actions are with attunity user)

+ echo '/opt/attunity/replicate/bin/areplicate: /opt/attunity/replicate/bin/repctl belongs to attunity'
/opt/attunity/replicate/bin/areplicate: /opt/attunity/replicate/bin/repctl belongs to attunity
+ true
+ '[' attunity '!=' attunity ']'
+ verbose 'running arepdata=-d /local2/oel9/data /opt/attunity/replicate/bin/repctl.sh -d /local2/oel9/data service start port=1024 rest_port=1025'
+ '[' true ']'
+ echo '/opt/attunity/replicate/bin/areplicate: running arepdata=-d /local2/oel9/data /opt/attunity/replicate/bin/repctl.sh -d /local2/oel9/data service start port=1024 rest_port=1025'
/opt/attunity/replicate/bin/areplicate: running arepdata=-d /local2/oel9/data /opt/attunity/replicate/bin/repctl.sh -d /local2/oel9/data service start port=1024 rest_port=1025
+ true
+ '[' true ']'
+ arepdata='-d /local2/oel9/data'
+ /opt/attunity/replicate/bin/repctl.sh -d /local2/oel9/data service start port=1024 rest_port=1025
REPCTL initialization - failed to initialize environment (status 1000195)
[base/environment.c:318] (1000195) Class 'ENCRYPTION_CLASS' failed to initialize.
[base/encryption.c:1436] (1000195) Failed to save server password
+ stop_start_stat=3
+ '[' 3 '!=' 0 ']'
+ echo 'Failed to start service'
Failed to start service
+ return 3
+ exit_status=3

Re: Failed install

danielrf — Mon, 09 Dec 2024 11:06:54 GMT

by the way: I am following this page to install Qlik Replicate in linux, but it seems no comment on set password:

https://help.qlik.com/en-US/replicate/November2023/Content/Replicate/Main/Installation/install_proced_linux.htm

Re: Failed install

john_wang — Mon, 09 Dec 2024 13:28:52 GMT

Hello @danielrf ,

There is a step to set the server password in the page you mentioned.

BTW,

The commands for installing, upgrading and uninstalling Qlik Replicate must be run as root or using the sudo command.

Hope this helps.

John.

Re: Failed install

danielrf — Mon, 09 Dec 2024 16:10:53 GMT

Hi John,

I requested to admins to remove the rpm and reinstal , it seems some permission files issues

I checked where the data folder attunity has permissions of write and read files before installl, but after admin install as root replicate rpm, i have this error, i can not access any read file unde data folder

[at_secure.c:1608] (1000196) failed to read passwords file </local2/oel9/data/mk.dat>
[at_file.c:412] (1000198) failed to open file </local2/oel9/data/mk.dat>
[at_file.c:407] (1000121) Permission denied (apr status = 13)
+ stop_start_stat=4
+ '[' 4 '!=' 0 ']'
+ echo 'Failed to start service'
Failed to start service
+ return 4
+ exit_status=4

Re: Failed install

john_wang — Tue, 10 Dec 2024 09:14:14 GMT

Hello @danielrf ,

Please check the file owner and permission to see why it's inaccessible of "/local2/oel9/data/mk.dat". And I'd like to suggest you clean up the folder /local2/oel9/data/ before re-installation.

If you still cannot manage it to work, please open a support ticket, Our support team will be more than happy to assist you.

Regards,

John.

Re: Failed install

DesmondWOO — Tue, 10 Dec 2024 15:14:36 GMT

Hi @danielrf ,

Please ensure that your installation and the service is running under the root account. Before starting Replicate, make sure arep_login.sh is executed first.

Regards,
Desmond

Re: Failed install

danielrf — Mon, 16 Dec 2024 08:50:40 GMT

Thanks everyone for your help. The root cause of the issue was a bad mountpoint , The location of the new install is a NFS volume , and this was not well mounted giving permission user issues.

Thanks again for your fast response, even much better than qlik support team!