https://community.qlik.com/t5/Qlik-Replicate/Support-availability-policy-for-QCDI/m-p/2532601#M15186 <P>Hi Team ,</P><P>We are looking for clarification,&nbsp; in the case of a Severity 0 issue, will Qlik provide 24/7 support by assigning experts to the case?</P><P>&nbsp;</P><P>Regards,</P><P>Dinesh</P> Mon, 06 Oct 2025 11:11:34 GMT Dinesh-Thangarasu 2025-10-06T11:11:34Z https://community.qlik.com/t5/Qlik-Replicate/Support-availability-policy-for-QCDI/m-p/2532601#M15186 <P>Hi Team ,</P><P>We are looking for clarification,&nbsp; in the case of a Severity 0 issue, will Qlik provide 24/7 support by assigning experts to the case?</P><P>&nbsp;</P><P>Regards,</P><P>Dinesh</P> Mon, 06 Oct 2025 11:11:34 GMT https://community.qlik.com/t5/Qlik-Replicate/Support-availability-policy-for-QCDI/m-p/2532601#M15186 Dinesh-Thangarasu 2025-10-06T11:11:34Z https://community.qlik.com/t5/Qlik-Replicate/Support-availability-policy-for-QCDI/m-p/2532606#M15187 <P>Hi&nbsp;<a href="https://community.qlik.com/t5/user/viewprofilepage/user-id/321619">@Dinesh-Thangarasu</a>&nbsp;,</P> <P>we define severities as 1,2 and 3.<BR />You can read the <A href="https://assets.qlik.com/image/upload/v1712599375/qlik/docs/Legal/Policies/qlik-support-policy_xinait.pdf" target="_blank" rel="noopener">Support Policy</A> and<A href="https://assets.qlik.com/image/upload/v1712595250/qlik/docs/Legal/terms-and-conditions/service-level-agreement_hzecsf.pdf" target="_self"> Service Level agreement</A>.</P> <P>But basically yes... you get&nbsp;<SPAN>24/7 support for production critical issues.</SPAN></P> Mon, 06 Oct 2025 11:52:07 GMT https://community.qlik.com/t5/Qlik-Replicate/Support-availability-policy-for-QCDI/m-p/2532606#M15187 Daniele_Purrone 2025-10-06T11:52:07Z