topic Re: Data folder migration - The given master user password is incorrect in Qlik Replicate

Data folder migration - The given master user password is incorrect

MoeE — Wed, 31 May 2023 03:59:12 GMT

Hi Support,

We are receiving an error upon trying to follow instructions from this existing support article to migrate a data folder between two servers: https://community.qlik.com/t5/Official-Support-Articles/How-to-Move-the-Data-Directory-to-a-Different-Replicate-Server/ta-p/1962033

After following all the steps so far. We are seeing an issue when trying to execute the "RepUiCtl.exe masterukey set" command

A screenshot of error is here and I am unable to find any information on this error. Can anyone please point me to the cause? It would be greatly appreciated.

Kind Regards,

Mohammed

Re: Data folder migration - The given master user password is incorrect

boaz_newman — Wed, 31 May 2023 08:00:13 GMT

Hello

Did you provide a password that was generated with the command "RepUiCtl.exe utils genpassword" ?

Regards

boaz

Re: Data folder migration - The given master user password is incorrect

Heinvandenheuvel — Wed, 31 May 2023 17:56:14 GMT

Not sure, Maybe you need to provide a "-d <datadirectory> " after the RepUiCtl.exe, before masterukey

But that's be tricky as to which data directory to provide - old or new.

My guess is the tool could not access <product_dir>\Data\GlobalRepo.sqlite .

CMD ... RUN AS ADMINISTRATOR and try again?

Hein

Re: Data folder migration - The given master user password is incorrect

MoeE — Wed, 31 May 2023 23:06:40 GMT

Hi Boaz,

Thanks for the reply. Yep, the password was from the "RepUiCtl.exe utils genpassword" command which is why I'm confused. I've actually tested this migration on my own environment and it has worked. First time I've seen this issue though and I can't find anything about it.

Kind Regards,

Mohammed

Re: Data folder migration - The given master user password is incorrect

MoeE — Wed, 31 May 2023 23:18:32 GMT

Hi Hein,

Appreciate the suggestion. I will try this and see how it goes.

Kind Regards,

Mohammed

Re: Data folder migration - The given master user password is incorrect

Steve_Nguyen — Thu, 01 Jun 2023 15:28:51 GMT

@MoeE did the two server have the same version of Replicate ?

Re: Data folder migration - The given master user password is incorrect

MoeE — Mon, 05 Jun 2023 23:10:19 GMT

Hi Hein,

It looks like this was the solution. There were multiple data folders in the filesystem and we had to select the correct one.

For anyone else reading this, we used the file path of the new data folder that we just imported from the source machine.

Kind Regards,

Mohammed

Re: Data folder migration - The given master user password is incorrect

MoeE — Mon, 05 Jun 2023 04:58:52 GMT

Hi Steve,

I believe the source version was older than the new server's version.

Kind Regards,

Mohammed