topic Re: Qlik Sense Scalability Tool - Failed to get app structure: Failed to to connect to app. Error: Failed to connect to application in Scalability

Qlik Sense Scalability Tool - Failed to get app structure: Failed to to connect to app. Error: Failed to connect to application

Thu, 16 Mar 2017 21:42:35 GMT

We have QS Ver 3.1 single-node and can not get the app structure.

This issue is similar to the following Community article:ScalabilityTool assistence needed

Here is what we've tried so far:

Tried to locally install Tool on same location as Server; no luck.
Tried to use the JSON file provided in Documentation; no luck.
Tried a Port Scanner and used Ports open on Server; no luck.

This is the error we get: "Failed to get app structure: Failed to to connect to app. Error: Failed to connect to application"

The error log doesn't provide any insight on what is the issue.

Qlik Scalability‌@

Does anyone have any experience in debugging and getting past this issue?

Re: Qlik Sense Scalability Tool - Failed to get app structure: Failed to to connect to app. Error: Failed to connect to application

Daniel_Larsson — Fri, 17 Mar 2017 07:51:52 GMT

Hi,

Almost all cases this is a connection settings issue. Since you don't mention it, did you try the things I mentioned in the first entry in the thread you link? Specifically the first bullet.

dlo wrote:

Hi,

Usually these issues are due to connection settings not being correct, so to first verify:

* Are you able to connect to the app manually using a header user (e.g. using modify headers plugin in firefox)? - (I see you did this, but as a reference to others)

* If you change the script to only be a timerdelay of maybe 10s (i.e. the user will connect to the app, wait 10s and disconnect) do you get any errors or will it connect when you execute it (i.e not "connect to app")?

Re: Qlik Sense Scalability Tool - Failed to get app structure: Failed to to connect to app. Error: Failed to connect to application

Tue, 21 Mar 2017 22:06:34 GMT

Thanks for the quick reply. We tried the Firefox plugin without any luck. Any suggestions on next steps.

Re: Qlik Sense Scalability Tool - Failed to get app structure: Failed to to connect to app. Error: Failed to connect to application

rohitk1609 — Mon, 09 Oct 2017 05:38:11 GMT

Can you please explain this how to do it ?

Are you able to connect to the app manually using a header user (e.g. using modify headers plugin in firefox)? - (I see you did this, but as a reference to others)

How to connect to app by header ?

Re: Qlik Sense Scalability Tool - Failed to get app structure: Failed to to connect to app. Error: Failed to connect to application

Sebastian_Fredenberg — Mon, 09 Oct 2017 06:20:02 GMT

Hi,

You need to download the modify headers plugin to firefox. In the plugin, configure the Name to what you have set up your header to be in your system and give a value (which can be anything). Make sure to enable the plugin and then go the the hub/app using the prefix of the header in the url, example:

https://servername/header/hub

Regards

/Sebastian

Re: Qlik Sense Scalability Tool - Failed to get app structure: Failed to to connect to app. Error: Failed to connect to application

rohitk1609 — Mon, 09 Oct 2017 07:59:01 GMT

Thanks Sebastian,

It has fixed the issue. One quick question, as I have made a user access rule in QMC as ((user.name like "*"))

so when ST executes it simulates the users and hit the HUB URL and collect logs. I think it tries to check for concurrent user load performance. My Question is , how it consumes tokens correspond to Concurrent user ? of As I have settled 2 concurrent users and it has consumed 5 login passes with NT connection type and Login Pass method.

eventually I want to understand how many token or login passes I need for execution ?

Re: Qlik Sense Scalability Tool - Failed to get app structure: Failed to to connect to app. Error: Failed to connect to application

Sebastian_Fredenberg — Mon, 09 Oct 2017 08:44:09 GMT

Hi,

The tool will consumes tokens as a browser, that is in the same way a user would. The total amount of tokens consumed depends on your settings for the scenario: Mainly many concurrent users and amount of iterations you run. Some examples:

If you have 2 concurrent users running only 1 iteration then 2 tokens will be consumed, if they run 2 iterations each then 4 tokens are consumed.

If you want to run time based instead of iterations and have checked "NewUserPerIteration" that means that after a simulated user have completed the scenario it will start again but as a new user - consuming another token. So if you simulate 1 concurrent user with a scenario that takes 1 minute to execute, creating a new user every iteration and running that test for one hour = 60 tokens will be needed. etc etc..

regards

/sebastian

Re: Qlik Sense Scalability Tool - Failed to get app structure: Failed to to connect to app. Error: Failed to connect to application

rohitk1609 — Mon, 09 Oct 2017 10:11:26 GMT

Your replies are really helful. Can you please explain how you did below thing :

1. Tried a Port Scanner and used Ports open on Server ??

2. Can I have the visualization application of scalability tool in Qlik Sense, for now I need to use Qlik View to view the performance , I don't expect my client has any Qlik View Desktop license ??

Re: Qlik Sense Scalability Tool - Failed to get app structure: Failed to to connect to app. Error: Failed to connect to application

Sebastian_Fredenberg — Mon, 09 Oct 2017 11:13:20 GMT

Hi,

1. Well that was not me that wrote that earlier, besides why do you want to check the ports?

2. Yes there is a Sense version of the analyzer as well, found in the same location as the QV version:

Scalability Results Analyzer

Re: Qlik Sense Scalability Tool - Failed to get app structure: Failed to to connect to app. Error: Failed to connect to application

Anonymous — Mon, 19 Feb 2018 16:34:06 GMT

I've tried all the connection options, and they do not work for me.

any ideas?

Re: Qlik Sense Scalability Tool - Failed to get app structure: Failed to to connect to app. Error: Failed to connect to application

naveenbalanagu — Mon, 19 Feb 2018 18:16:27 GMT

Hi Hector Lopez,

Recently I had similar issues while trying to connect to an app. As others mentioned in this thread, most of the connection issues are because of incorrect connection settings.

Looking at your screenshot,

1. SSL in not checked - is that correct?

2. Port number is not specified (it is 443 for https)

Is the app name correct? If fixing the above two didn't work then try using the app id instead of app name.

Re: Qlik Sense Scalability Tool - Failed to get app structure: Failed to to connect to app. Error: Failed to connect to application

Anonymous — Mon, 19 Feb 2018 19:07:33 GMT

it did not work

Re: Qlik Sense Scalability Tool - Failed to get app structure: Failed to to connect to app. Error: Failed to connect to application

Anonymous — Mon, 19 Feb 2018 19:16:55 GMT

Thank you,

It worked (Y)

Re: Qlik Sense Scalability Tool - Failed to get app structure: Failed to to connect to app. Error: Failed to connect to application

Anonymous — Mon, 19 Feb 2018 21:01:55 GMT

Hello I have a query this error that can be?

Re: Qlik Sense Scalability Tool - Failed to get app structure: Failed to to connect to app. Error: Failed to connect to application

SebastianFabian — Tue, 20 Feb 2018 08:07:48 GMT

Hello Hector,

Judging from the screenshot, it looks like you're trying to analyze scenario log files, not the regression log files. Make sure that you check the WriteRegression box under Worker Settings in the scenario editor and save your scenario. Run the test again and you should end up with files names "_regression.log". These are the files used in the Regression Analyzer.

Re: Qlik Sense Scalability Tool - Failed to get app structure: Failed to to connect to app. Error: Failed to connect to application

Anonymous — Wed, 21 Feb 2018 14:47:43 GMT

I have a question? after executing the tasks where I see consumption results and more. I do not understand the result of this application.

Re: Qlik Sense Scalability Tool - Failed to get app structure: Failed to to connect to app. Error: Failed to connect to application

Sebastian_Fredenberg — Thu, 22 Feb 2018 08:30:25 GMT

Hi,

Do you mean that you wonder how to analyze the results from the test execution? If that is the case, you need to read in serverlogs (performance counters) and the scalability tool logs into the Qlik Sense (or QlikView) Analyzer app:

Scalability Results Analyzer

Also, did your previous issue get resolved? In that case please mark the correct answer as correct for others encountering the same thing

And if there are additional issues, separate threads for each unique issue is also a good idea to keep track of everything.

Regards

/sebastian