topic Re: User is facing an issue after opening a particular point in the dashboard in the accesspoint. in App Development

User is facing an issue after opening a particular point in the dashboard in the accesspoint.

sathvicandra — Tue, 03 Dec 2024 11:02:01 GMT

User is able to open the dashboard but after going to a particular point in the dashboard user is facing the below issue. When I am opening the dashboard I am not facing any issue.

Re: User is facing an issue after opening a particular point in the dashboard in the accesspoint.

SimonMinifie — Tue, 03 Dec 2024 12:15:49 GMT

Hi sathvicandra,

this looks more like a browser issue than a Qlik one.

Suggest they do the following:
1. Clear browser cookies and cache

2. Try the same thing in a private browser window to rule out any extensions causing the issue

3. If the two above don't help, reset Edge (Go to "Settings" > "Reset settings" and select "Restore settings to their default values." )

Thanks,

Simon

Re: User is facing an issue after opening a particular point in the dashboard in the accesspoint.

sathvicandra — Tue, 03 Dec 2024 12:22:58 GMT

Hi Simon,

User has tried all those things already, even updated edge and chrome to the latest version.

But Still, User is facing the same issue.

The problem started after os upgrade

Re: User is facing an issue after opening a particular point in the dashboard in the accesspoint.

SimonMinifie — Tue, 03 Dec 2024 12:30:14 GMT

Hi,

The only other thing I can think of is to turn off hardware acceleration if it's turned on.
Edge -> three dots -> Settings -> System and Performance.

Turn off 'Use graphics acceleration when available'

Same is in Chrome in Settings -> System. (Use graphics acceleration when available)

Restart the browser and try again.

Thanks,

Simon

Re: User is facing an issue after opening a particular point in the dashboard in the accesspoint.

sathvicandra — Mon, 09 Dec 2024 04:05:49 GMT

This didnt work.

Any other suggestions?