topic Re: Unable to Save App Details via Hub in App Development

Unable to Save App Details via Hub

kellyyyyyyyyy — Wed, 13 Aug 2025 06:23:33 GMT

[Updated on 2025/08/13 UTC+8]
Hi everyone,
I have identified the cause — it is related to the HTTP (port 80) vs. HTTPS (port 443) connection.

When accessing via HTTPS (443), the app’s details panel can be modified successfully, whether using host name or IP address.
However, when accessing via HTTP (80), the details panel cannot be modified, regardless of host name or IP.

In the Nov 2024 release, modifying the details panel worked fine over both HTTP and HTTPS.

I would appreciate it if the product team could advise whether in May 2025 we need to adjust any QMC settings, or if this will require a future patch to address.😣

================

[original post]
I’m currently using Qlik Sense Enterprise May 2025 Patch 3, but I’m unable to update any of the fields in the Edit details panel through the Hub — including:
1. App name (Title)
2. Thumbnail image
3. Description

My account has a Professional license, and I’m doing this in my personal workspace (not published to a stream). I have confirmed that my account has the required permissions.

When I make changes and click Done, nothing is saved — the details remain the same.

Has anyone else experienced this? Could this be a bug in this version, or is there a setting I need to adjust?

Re: Unable to Save App Details via Hub

Kaushik2020 — Tue, 12 Aug 2025 11:06:14 GMT

Hi @kellyyyyyyyyy , I have faced this once. Below are some of the troubleshooting tips.

Clear browser cache and cookie. Alternatively try those actions in InPrivate/Incognito session.
Restart Server.
Restart Services.

Try these in the same steps and let us know if this helps you.

Re: Unable to Save App Details via Hub

kellyyyyyyyyy — Wed, 13 Aug 2025 05:07:01 GMT

Hi @Kaushik2020 ,

Thank you for your reply.
I followed your suggested approach, but unfortunately, I still cannot modify the app’s details panel.

To troubleshoot further, I removed Patch 3, repaired Qlik Sense via the installer, reinstalled Patch 3, and rebooted the server.
I noticed an interesting behavior:
1. When accessing the Hub via host name, I can successfully update the app details panel (app title, thumbnail, and description).
2. When accessing via IP address, the changes are not applied after clicking Done.

To confirm, I also tested after removing Patch 3 (repair + reboot without patch), and the behavior remained the same: host name works, IP address fails.

This is confusing because in the previous version(Nov 2024), both host name and IP access allowed modifications without any issue.

Could this version require additional configuration in QMC?
Or is this truly a bug?

For reference, the video attached shows the same user and same app — only the connection method (host name vs. IP) is different.

Re: Unable to Save App Details via Hub

kellyyyyyyyyy — Wed, 13 Aug 2025 06:13:32 GMT

Hi everyone,

I have identified the cause — it is related to the HTTP (port 80) vs. HTTPS (port 443) connection.

In the Nov 2024 release, modifying the details panel worked fine over both HTTP and HTTPS.

I would appreciate it if the product team could advise whether in May 2025 we need to adjust any QMC settings, or if this will require a future patch to address.

This information has also been updated in the main post. 😊

Re: Unable to Save App Details via Hub

Maxim_Skorik — Mon, 01 Sep 2025 09:16:27 GMT

Hello. Yes, I have the same symptoms and also QlikSense May 2025.

Via HTTPS connection everything is working fine, via HTTP connection - I can not modify anything in the details tab.

QS tech support reported it to me as a bug and promised to work on the resolution. But thanks to you, I have an HTTPS workaround now!