topic Re: Export chart to PDF in App Development

Export chart to PDF

simone_c — Mon, 18 Jan 2016 16:46:02 GMT

Hi, I'm trying to export a simple bar chart to Pdf, but I'm getting the following error:

"An error occurred during export. Please try again"

I've tried to read the log, but I did'nt find any entry for this error

I think all is due to the security rules we implemented, and here is my question:

which are the "resource filters" involved while trying to export the chart as pdf?

Thanks for help.

Simone

Re: Export chart to PDF

Mon, 18 Jan 2016 18:37:33 GMT

Can you post a screenshot? It happens with more than one browser?

Best regards,

Carlos

Re: Export chart to PDF

simone_c — Tue, 19 Jan 2016 08:41:41 GMT

Hi Carlos,

the error happens with more than one browser; I don't think it helps, but this is the error screenshot:

Thanks for help.

Simone

Re: Export chart to PDF

Wed, 20 Jan 2016 18:42:48 GMT

Any errors in LOG?

Best Regards,

Carlos Silva

Re: Export chart to PDF

simone_c — Thu, 21 Jan 2016 08:23:46 GMT

No Carlos,

no entry in the log.

The problem is probably due to the unreachable port of the qlik printing service.

We are investigating further.

Simone

Re: Export chart to PDF

Thu, 21 Jan 2016 12:19:55 GMT

Have you tried the same operation on the server? There you should have no problem with firewalls and similar..

Best regards,

Carlos

Re: Export chart to PDF

simone_c — Fri, 22 Jan 2016 08:25:03 GMT

Quick update: we found that the problem occours when is configured a Virtual Proxy with a prefix, and we try to access Qlik Sense through that virtual proxy.

@Carlos: the environment is on Qlik Sense Server.

I'll let you when we have news.

Simone

Re: Export chart to PDF

simone_c — Fri, 22 Jan 2016 13:42:52 GMT

The problem occours when the prefix in the Virtual Proxy contains capital letters.

In that case the qlik print service fail.

Changing the prefix solve the issue.

I hope it helps!

Simone

Re: Export chart to PDF

TomKogut — Tue, 11 Feb 2020 12:23:38 GMT

Hi All,

I'm getting the same problem. My Proxy Prefix field is empty.

Any ideias?

Thanks in advance.

Re: Export chart to PDF

joanaleao — Wed, 29 Apr 2020 21:30:57 GMT

Hello Tom,

Did you find a solution ?

Regards,

Joana

Re: Export chart to PDF

TomKogut — Mon, 04 May 2020 19:42:59 GMT

Hi @joanaleao @

Yeas, but I don't know how to say wich was "the corretion", I'll describe what i've made:

I've Updated the Windows Server;
I've Updated the Qlik Sense version to the latest version/release;
I've Updated WCF Services (.NET);
I've increased the max upload size, accordind this post: https://support.qlik.com/articles/000074966 (I believe this was the solution).

Let me know if this works for you.

Best Regards, Tom