topic Re: Why changes to apps are lost? in App Development

Why changes to apps are lost?

Wed, 19 Oct 2016 11:23:18 GMT

Hi!

I use Qlik Sense version 3.0.0. Changes made to apps, like editing variables, deleting variables, editing measures are occassionally lost. Sometimes it happens when the app is reloaded. Sometimes it is enough to reload the browser after a while (or a longer while). I am curious if somebody else experiences this and if there is something that can be identified as a cause for such a behaviour.

Re: Why changes to apps are lost?

rittermd — Wed, 19 Oct 2016 17:29:23 GMT

Are you publishing the app? If so are you losing the changes after you publish in the published version. Or are you losing changes in your Work copy?

Re: Why changes to apps are lost?

Thu, 20 Oct 2016 07:46:33 GMT

The app is not published and changes are made repeatedly to the app being in the 'My Work' section.

Re: Why changes to apps are lost?

Michael_Tarallo — Thu, 20 Oct 2016 20:09:55 GMT

Hi Anna,

What product edition - I assume Qlik Sense Enterprise Server?

This does not sound familiar to me, I will check internally.

You access the app, edit, make changes (if using Qlik Sense Enterprise) those changes should save immediately, there isn't any save button in Enterprise.

Can you share some screen shots too?

Please mark the appropriate replies as CORRECT / HELPFUL so our team and other members know that your question(s) has been answered to your satisfaction.

Regards,

Mike Tarallo

Qlik

Re: Why changes to apps are lost?

Fri, 21 Oct 2016 06:16:30 GMT

Hi Michael,

Yes, we do use the server edition.

Regards,

Anna

Re: Why changes to apps are lost?

Thu, 15 Dec 2016 13:59:49 GMT

Hello Anna, I posted a question about a similar issue where we have lost variable definitions after copying or publishing a Qlik Sense app. Did you ever learn more about the issue you experienced?

Re: Why changes to apps are lost?

Anonymous — Mon, 27 Nov 2017 13:36:00 GMT

Hi Mike,

Did you raise this issue and if so, did you get any feedback? I'm experiencing the same thing with a Qlik Sense Enterprise deployment at a client (v.large).

It's front end updates that are getting lost but not every one that's made. If definitely happens after reloading but also when a session is closed down (more occasional).

Would appreciate your thoughts

Re: Why changes to apps are lost?

Michael_Tarallo — Mon, 27 Nov 2017 15:25:57 GMT

Hello Murray - I will reach out to the products team to see if I can get more information.

Re: Why changes to apps are lost?

Anonymous — Tue, 13 Feb 2018 21:54:13 GMT

Hi mto‌,

I apologize for starting this thread again, but I wanted to know if you could solve this issue? I am new to qlik and I am currently going through this same inconvenience. I have the Sense Enterprise version with two servers (sense01 and sense02). Occasionally I enter the hub from sense 02. I am using the November 2017 version. Thanks in advance.

Re: Why changes to apps are lost?

Anonymous — Tue, 08 May 2018 17:44:39 GMT

I have the same exact problem. It is absolutely inexcusable for a product like this to have this problem.

Re: Why changes to apps are lost?

Michael_Tarallo — Tue, 08 May 2018 18:32:11 GMT

Hi Guys - I am revising this and reached out to our products team to see what the best way to address this would be.

Re: Why changes to apps are lost?

Anonymous — Tue, 12 Jun 2018 11:06:24 GMT

Any updates? I was working for 4 hours last night on Qlik Cloud and everything I did has been lost. Its like yesterday didn't happen. All my work gone.

I am a mac user so Qlik Cloud is my only option but have zero trust in it any more so Tableau it is

Re: Why changes to apps are lost?

mjones87 — Mon, 18 Jun 2018 10:31:58 GMT

+1 I am experiencing the same issue which is unbelievably frustrating.

There should be some indication of save state shown at a minimum if there are unsaved changes and Qlik is trying to catch up in the background along with a re-save entire app option somewhere to force an update.

EDIT: I get this console error when it fails to save: This plugin is unsupported and deprecated, use instead angularjs $injector

Re: Why changes to apps are lost?

davequinn — Tue, 19 Jun 2018 20:42:58 GMT

+1 on this Michael.

QS Enterprise v11.24.1

Re: Why changes to apps are lost?

drjoffily — Thu, 05 Jul 2018 00:18:58 GMT

Hi Michael,

It's been over an year sense you last said you were chasing this up! Have you heard anything back from the R&D team?

I've had the same issue multiple times in the last couple of months. Before that it never happened.

There was no server upgrade or anything for the last 12 months. We're using Qlik Sense June 17 enterprise.

Re: Why changes to apps are lost?

Michael_Tarallo — Thu, 05 Jul 2018 15:06:25 GMT

Hi Marcos - thanks for reaching out - I have multiple times reached out to our products team and made them aware of this, but I don't get any direct updates - so I am not sure. Have you contacted Qlik Support about this issue. If you are using a licensed version of Qlik Sense Enterprise - you should have a support contract with either us directly or your supporting partner or re-seller. I will push this over with highest priority once again and see what's going on. I apologize for the issues you are experiencing.

Regards,

Mike T

Re: Why changes to apps are lost?

Michael_Tarallo — Thu, 05 Jul 2018 15:18:41 GMT

Hi Adam - sorry to hear about your trouble with this - I wish I had a better explanation as to why this occurred.

Re: Why changes to apps are lost?

Michael_Tarallo — Thu, 05 Jul 2018 15:22:40 GMT

Hi Joseph - have you contacted Qlik Support regarding this issue? - I assume you are talking about Qlik Sense Enterprise - as this thread was originally opened regarding Qlik Sense Enterprise v3.

Re: Why changes to apps are lost?

Michael_Tarallo — Thu, 05 Jul 2018 15:30:55 GMT

Hello All

Regarding this particular issue - I have a few things to throw out to see if any of them match your scenario as to why this could be occurring.

Are any of you using Microsoft IE / Edge?
Are any of you using multiple browsers / sessions / tabs when developing - Data Load Editor, Data Manager, Design View, Analysis View etc.

The reason I state these things is that I am aware of certain limits within IE / Edge or perhaps / network configuration settings (if different browsers) - that only a certain number of web socket connections can be established in a particular session - so either connections are not being made and therefore content is not being saved - OR - another browser session is overwriting previously edited content - so therefore in one browser you have made some changes and the other you have not - and whatever one is connected last is saved so to speak - please be assured I have contacted the Qlik Account manager for Marcos and the AUS pre-sales technical team and the Qlik Sense Cloud team - I have also opened case 01443026 with Qlik Support that can be referenced Visit our Support Portal - at this time I wish there was something physically I can do for you all - if I hear anything immediately I will update this thread. Thanks for your patience.

Regards,

Mike T

Qlik

Re: Why changes to apps are lost?

QlikUpdate — Thu, 05 Jul 2018 15:32:35 GMT

Adam, please contact me via email and let me know what email you use to log into QSCB. I'm logging another bug on this and that information may help the team track down the issue by checking logs.

Regards,

Joe