topic Re: Qlik Sense Desktop 3.2 connection and stories issues in App Development

Qlik Sense Desktop 3.2 connection and stories issues

nlr-biin_soluti — Fri, 24 Mar 2017 14:40:37 GMT

Hi everyone,

I just updated to Qlik Sense 3.2 SR1 and I'm facing 2 issues:

- The first one is when I open Qlik Sense Desktop, I put my Qlik ID and password and it doesn't recognize it. I have to click to "I've lost my password buton", it opens the webpage where I can change password. Here I'm not doing anything, I come back to Qlik Sense Desktop and miraculously I am in.

- The second one is when I access to the module of story creation. The size of the sheet is really really small, I thing it's a bug.

Hope you can help me to figure out why it's doing this.

Best regards,

Nicolas

Re: Qlik Sense Desktop 3.2 connection and stories issues

ChristofSchwarz — Tue, 28 Mar 2017 15:01:56 GMT

Regarding the issue with the Story sheet size being tiny, too small, this is a known bug already and is said to be fixed in 3.2 SR3 (so fingers crossed).

This happens only when the font size of Windows is set to higher than 100% (magnify fonts). In case you have a hi-res display notebook (1920x1080), most Windows 10 have a factory set for 150% font size. As soon as you set them back to 100% in the system settings (right click on Windows desktop) and restart Qlik Sense Desktop the next story you create will be okay again.

Would be nice if you rate this as "helpful answer" 😉

Re: Qlik Sense Desktop 3.2 connection and stories issues

nlr-biin_soluti — Tue, 28 Mar 2017 15:10:02 GMT

Thanks Christof!

It works when I change the font size of Windows.

Hope it will be fixed in the next release.

Best regards,

Nicolas