topic Re: "Service user validation failed" when upgrading Sense 3.2 in App Development

"Service user validation failed" when upgrading Sense 3.2

NZFei — Mon, 15 May 2017 22:02:31 GMT

Hi,

When I tried to upgrade Sense 3.2 server SR1 to SR4 (have tried to upgrade to SR2 and SR3 too and had the same error), I was having the following error. The installation cannot continue.

This is a test Sense server in my own virtue machine. I have upgraded it many times and never had this problem. I am very sure that the password is correct.

Can anyone help please?

Thanks

Fei

Re: "Service user validation failed" when upgrading Sense 3.2

NZFei — Mon, 15 May 2017 22:05:06 GMT

My account is in local admin group. The account here is not changeable. My account is the account that runs QS services. It was working well when I upgraded Sense 2 and also from Sense 2 to Sense 3.1 and 3.2 SR1.

Re: "Service user validation failed" when upgrading Sense 3.2

barry_stevens — Mon, 15 May 2017 22:19:46 GMT

So this account is used for running the qlik services - previous versions didn't have to do this (ran as local system). Have you tried creating a new account specifically for this. Are you sure that the domain that you have covered in red is correct? The only times I have seen this error is when the password was wrong or I entered the wrong user credentials (even when we had the wrong permissions set for the user it still went to the next step if we entered the correct user details)

Re: "Service user validation failed" when upgrading Sense 3.2

NZFei — Mon, 15 May 2017 22:25:11 GMT

Thank you for your reply Barry. The domain name is correct as I log onto my own PC every day using the account under our domain. And the account part is in grey. I can't change it. My current Sense 3.2 SR1 is working well.

Re: "Service user validation failed" when upgrading Sense 3.2

barry_stevens — Mon, 15 May 2017 22:29:25 GMT

Are you installing it on your pc? or a virtual server (do you log on with those credential) . Is your 3.2 SR1 using those credentials or local system to run the services

Re: "Service user validation failed" when upgrading Sense 3.2

NZFei — Mon, 15 May 2017 22:32:56 GMT

The VM is on my PC. I am using my account to run the Sense services, not local system. Local system runs the repository database only.

Cheers.

Re: "Service user validation failed" when upgrading Sense 3.2

barry_stevens — Mon, 15 May 2017 22:41:52 GMT

So you are upgrading aren't you? did you stop all the qlik services before starting the upgrade? If it is a VM on your machine why are you not able to create a new service account?

Re: "Service user validation failed" when upgrading Sense 3.2

NZFei — Mon, 15 May 2017 22:45:56 GMT

Yes I have stopped all the QS services before starting the upgrade.

I can create a new service account in my VM but when I upgrade, I am not allowed to change the account. The account part is in grey and therefore is not changeable.

Re: "Service user validation failed" when upgrading Sense 3.2

barry_stevens — Mon, 15 May 2017 22:48:01 GMT

might be one for Support

Re: "Service user validation failed" when upgrading Sense 3.2

barry_stevens — Mon, 15 May 2017 22:49:14 GMT

what happens when you go to the 'services' in windows and you try to re-enter the password for that account?

Re: "Service user validation failed" when upgrading Sense 3.2

NZFei — Mon, 15 May 2017 23:35:09 GMT

I don't know what will happen and I dare not do this as the current Sense 3.2 SR1 is working well.

Re: "Service user validation failed" when upgrading Sense 3.2

barry_stevens — Tue, 16 May 2017 01:11:22 GMT

if it is a VM on your pc, it can't be production surely - snap (backup) your VM and then try...

Re: "Service user validation failed" when upgrading Sense 3.2

barry_stevens — Wed, 05 Jul 2017 22:11:14 GMT

Did you ever get a solution to this - it seems I am seeing the same behaviour while trying to upgrade to the June release....

Re: "Service user validation failed" when upgrading Sense 3.2

peter_turner — Fri, 07 Jul 2017 11:34:02 GMT

Hi Barry,

I've also seen this before (installing v3.2.1).

Workaround for me was to remote onto the server using the service account details, it would then accept them and continue the install.

Re: "Service user validation failed" when upgrading Sense 3.2

NZFei — Sun, 09 Jul 2017 20:54:47 GMT

The solution that I found was similar to Peter.

There is another service account that originally installed the Qlik Sense server. I logged on using that service account and then I could upgrade the server.

My account has all the admin rights (root admin etc) and from memory I have used my account to upgrade the server before so I don't understand why it didn't work using my account.

Hope this can help.

Cheers.

Fei

Re: "Service user validation failed" when upgrading Sense 3.2

barry_stevens — Mon, 10 Jul 2017 00:32:39 GMT

thanks, just tried that and it worked - although the service account wasn't the account I used to do the install ?

Cheers

Barry

Re: "Service user validation failed" when upgrading Sense 3.2

NZFei — Mon, 10 Jul 2017 00:53:40 GMT

In the page 85 of the June 2017 release notes, it said for multiple nodes:

However I only have one node.

It also said when upgrading Sense server, we can log on using an admin account:

When start to upgrading, use the service account (page 86 of release notes):

I think it is designed to be able to log in using admin account and then upgrade using the service account but actually we don't have any choice. If we log on using an admin account, it will be set as the account to do the upgrade and we cannot change the account....

Re: "Service user validation failed" when upgrading Sense 3.2

Anonymous — Fri, 04 Aug 2017 05:11:00 GMT

Hi,

encounter the same error when installing Qlik_Sense_Enterprise June 2017 Release to my laptop, basically we wanted the local QS copy to simulate as authentication as we do not have internet access in our environment. Any workaround to resolve this ?

Re: "Service user validation failed" when upgrading Sense 3.2

dajjan81 — Tue, 03 Oct 2017 19:50:33 GMT

Hi, I´ve seen this issue for a long time in my enviroment (from 2.x to current June 2017). Did you find any sollution? Last time we installed a clean server with a new Qlik Sense installation and still the same problem. The thing is that when a person on my company that is AD-admin runs the updates and insert my service-account averything runs smooth. My user is a domain user and is included in the local administrators group. My IT-folks cant see any problem with out domain and there is no problems elsewhere.

Cheers

David

Re: "Service user validation failed" when upgrading Sense 3.2

NZFei — Tue, 03 Oct 2017 19:57:50 GMT

For me, I was using my account which was a local admin and there was another service account which originally installed the QS server. When I tried to use my account to upgrade the server, I had this problem. Then I tried the other service account, it worked.