topic Re: An error occurred - Unsupported file format in App Development

An error occurred - Unsupported file format

patbuchanan — Mon, 10 Jul 2017 18:17:50 GMT

I'm using Qlik Sense 3.2 SR4 and have had several apps that are published that have stopped working with my daily reload tasks and not open when I try to open them in the published stream. I just get an message saying 'An error occurred - Unsupported file format'

I keep a copy of the apps in my work folder and I go to that app and it works fine and it lets me reload but when I try to republish this app it gives me the same error 'An error occurred - Unsupported file format'. The only solution I've found is to delete the Published app and re-copy/publish the app from my work folder but that gives me a new appid and breaks the links/shortcuts that the users have already made which they are giving me push back on...

I looked in Chrome and see this too:

My app also uses Section Access:

Section Access;

Load * Inline [

ACCESS, USERID , GROUP , REDUCTION_ACCTNUM , OMIT

ADMIN , INTERNAL\SA_ENGINE , * , * ,

ADMIN , INTERNAL\SA_HUB , * , * ,

ADMIN , INTERNAL\SA_PRINTING , * , * ,

ADMIN , INTERNAL\SA_PROXY , * , * ,

ADMIN , INTERNAL\SA_QLIKVIEW , * , * ,

ADMIN , INTERNAL\SA_REPORTING , * , * ,

ADMIN , INTERNAL\SA_REPOSITORY , * , * ,

ADMIN , INTERNAL\SA_SCHEDULER , * , * ,

ADMIN , CORP\User1, * , * ,

ADMIN , CORP\User2, * , * ,

ADMIN , CORP\User3, * , * ,

ADMIN , CORP\User4, * , * ,

ADMIN , CORP\User5, * , * ,

USER , CORP\User6, * , 'TERRITORY 2' ,

USER , CORP\User6, * , 'TERRITORY 2 MANAGER' ,

USER , CORP\User7, * , 'TERRITORY 3' ,

USER , CORP\User7, * , 'TERRITORY 3 MANAGER' ,

USER , CORP\User8, * , 'TERRITORY 1' ,

USER , CORP\User8 , * , 'TERRITORY 1 MANAGER' ,

USER , CORP\User9, * , 'TERRITORY 4' ,

USER , CORP\User9, * , 'ACCOUNT MANAGEMENT' ,

USER , CORP\User9, * , 'TERRITORY 4 MANAGER' ,

USER , CORP\User10, * , 'K12 ACCOUNTS LARGE > 40K' ,

USER , CORP\User10, * , 'K12 ACCOUNTS LARGE > 40K MANAGER' ,

USER , CORP\User11, * , 'EDU TECH' ,

USER , CORP\User11, * , 'EDU TECH MANAGER' ,

USER , CORP\User12, * , 'ONBOARDING' ,

USER , CORP\User12, * , 'ONBOARDING MANAGER' ,

USER , CORP\User13, * , 'ONBOARDING' ,

USER , CORP\User13 , * , 'ONBOARDING MANAGER' ,

];

Section Application;

Re: An error occurred - Unsupported file format

Michael_Tarallo — Mon, 10 Jul 2017 19:45:13 GMT

Hello Pat -

Just to clarify - is this using Qlik Sense Cloud Business? - as you posted this discussion in the cloud section.

I am aware that Qlik Sense Cloud - does not yet support Section Access - can you remove the section access statements - and see if this error no longer occurs - if you are using cloud - I am suspecting this may be causing the issue. I also put another set of eyes on this - just in case. kha‌

Thanks

When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads as HELPFUL if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads as HELPFUL if you feel additional info is useful to others.

Regards,

Mike Tarallo

Qlik

Re: An error occurred - Unsupported file format

patbuchanan — Mon, 10 Jul 2017 19:48:59 GMT

Ah, sorry. No, it's Qlik Sense Server, installed at our site. I've updated the posting.

Re: An error occurred - Unsupported file format

Michael_Tarallo — Mon, 10 Jul 2017 19:54:22 GMT

*BUMP*

Re: An error occurred - Unsupported file format

patbuchanan — Mon, 10 Jul 2017 20:01:19 GMT

Also, to note I can duplicate the app that is not working from the QMC and then it opens fine in my work location

Re: An error occurred - Unsupported file format

tbrancazio — Wed, 26 Jul 2017 12:30:35 GMT

Hi Pat, has there been any further communication around this from Qlik in the past 2 or so weeks?

I received this error for the first time today on a new application build that I published to a stream. We have been on Sense Server platform for over a year, and have been on Sense 3.1.5 since February, with plans to move to June 2017 soon.

The application also included a section access model that we use in quite a few application builds. I duplicated the app and still received the error. Followed Mike's instructions to remove the section access, loaded the data, and the app opened with no issues. I then placed the section access back into the application, loaded, and it was fine.

I published the new version out to the stream and it is working fine right now, but you are right regarding the newly generated app ID and users losing 'my sheets' and breaking other links/shortcuts.

Looks like the issue is around the section access, but be nice to pinpoint exactly what may trigger it.

Thanks

Tom

Re: An error occurred - Unsupported file format

patbuchanan — Wed, 26 Jul 2017 15:25:53 GMT

I changed the Owner of the App to a different user through the QMC and it will let me open the app, but the daily reload task still failed each day but when I looked at the Download Script Log the task did actually work even through it shows as Status of failed. It also, would not let me Publish an update to the app from my work space, it just keep giving me the same unsupported file format error.

I ended up having to delete the app and publish a new copy of it from my work space. Also, I did remove all spaces in my section access file. I had pressed the tab key and space bar several times to get the columns to line up where I could read it better but found a post on the community that that could lead to the problem I was having.

I'm planning on upgrading to the June release which hopefully helps too.

Re: An error occurred - Unsupported file format

tbrancazio — Thu, 27 Jul 2017 13:43:57 GMT

Thanks for the insight. I will keep an eye on spaces within my section access.

I republished it yesterday, and have ran a few task instances with no issues gaining entry into the application after the task completes.

Thanks again for the information.

Tom

Re: An error occurred - Unsupported file format

ciplbi_support — Tue, 09 Jan 2018 07:22:58 GMT

Hi All,

I am facing same issue. Please suggest best solution for this.

I am using Qlik Sense Nov 2017 release.

Thanks & Regards,

Neelam

Re: An error occurred - Unsupported file format

Emmanuelle__Bustos — Wed, 21 Mar 2018 00:24:29 GMT

Hi everyone,

We have same issue with Sense November 2017, no Section Access, any idea what is causing this? We have no clue how to troubleshoot it.

Re: An error occurred - Unsupported file format

tbrancazio — Wed, 21 Mar 2018 13:40:51 GMT

Hi Emmanuelle,

I haven't seen this error since back when I first encountered it and posted to this thread. In our case, it appeared to have been spaces used within the section access. We also just recently upgraded to November 2017 a month ago.

Have you tried making a duplicate copy of the app to see if that will open? Perhaps look through the load statement for any random spaces that are not needed?

Sorry I can't be of more help. I know your app doesn't use section access, but as soon as we removed the unneeded spaces; the app opened without the error.

Re: An error occurred - Unsupported file format

Emmanuelle__Bustos — Wed, 21 Mar 2018 18:20:34 GMT

Okay Tom, Thank you.

Re: An error occurred - Unsupported file format

gianpaolo_31 — Mon, 28 May 2018 07:58:20 GMT

Hello Everyone,

Any resolution on this error?

We've experienced the same when Section Access is used.

Qlik Sense Server April 2018 release.

Thanks.

Re: An error occurred - Unsupported file format

tbrancazio — Tue, 29 May 2018 18:39:51 GMT

Hi Gian,

I had not seen this error in the longest time until a couple of weeks ago on a new app build with section access. I am not sure if this was the root cause, but we had a synthetic key that seemed to be causing the problem. We opened the app without data, removed the synthetic key, and reloaded. After doing so, we republished to the stream and the application opened with no issue.

Re: An error occurred - Unsupported file format

gianpaolo_31 — Wed, 13 Jun 2018 08:44:11 GMT

Hello Thomas,

Good day!

We've found a 'workaround' regarding this issue. Please see below steps.

-duplicate app (Section Access on original file is disabled)

-enable section access

-DON'T RELOAD

-save

-publish

-check if accessible

-create task

Thanks.

Re: An error occurred - Unsupported file format

dwforest — Wed, 13 Jun 2018 21:24:20 GMT

Out of disk space on the Server where the log files and/or app files are stored?

Re: An error occurred - Unsupported file format

stevedark — Wed, 24 Oct 2018 17:27:16 GMT

It doesn't seem to be the case for the original poster, but when I did Section Access in QlikView I would tend to prefix the security field with a % and use a HidePrefix.

This seems to break Sense at the moment (Sep 2018). When I had a hidden field it broke, changed it to a non prefixed one and it worked. Not sure if it was the fact it was hidden or the fact I used a % symbol. A different symbol might have worked fine.

Hope that helps someone...

Steve

Re: An error occurred - Unsupported file format

bbergstrom — Tue, 11 Jun 2019 14:19:23 GMT

One solution that just worked for us is to make a duplicate of the app and open it without data. This allowed me to open the app, go to the Data Load Editor and then reload the data. So far so good.

This was in the April 2018 version of Qlik Sense.

Hope this helps someone.

Re: An error occurred - Unsupported file format

KingsleyJH — Wed, 22 Apr 2020 08:56:16 GMT

I have found the same issue and was battling to find a solution online.

I did the following steps and it seemed to have worked for me:

1. Duplicate the app to your workspace.

2. Delete the Section Access (copy it to notepad first so you don't lose it)

3. Place an exit script before any tables are loaded (I did this immediately after the variable declaration in the main section)

4. Go to QMC and export app to your local PC.

5. Delete app from your workspace.

6. Import app with a new name (I just added a "1" on the end).

7. Open the app and reload it.

8. Paste the Section access back in.

9. Reload again.

10. Publish to a stream

As mentioned, this worked for me. I hope it also works for you!

God Bless

Kingsley