topic Re: Open app error - access denied in App Development

Open app error - access denied

asahli — Tue, 30 May 2017 12:05:38 GMT

Hi all,

I have an issue on QlikSense server.

We have an app with section access published on a stream

the section access work but for some users that are declared on the section access they have an error, access denied

we checked the user id, we used the right user id for the section access.

when we check the log we have this line

Command=Open app;Result=5;ResultText=Error: Access denied

My question is, what is the description of the error code result 5 ?

I found this on qlikhelp Open app ‒ Qlik Sense this explain some error codes but the error code 5 is not explained.

thanks

Abderahmane

Re: Open app error - access denied

micheledenardi — Tue, 30 May 2017 15:07:07 GMT

Are these users correcly licenced (with assigned token or login access rules) ?

Re: Open app error - access denied

asahli — Tue, 30 May 2017 15:09:54 GMT

We have a login access rule for all the users that are listed on the section access

Re: Open app error - access denied

Vasiliy_Beshentsev — Wed, 31 May 2017 10:57:48 GMT

And you have free logen access passess?

Re: Open app error - access denied

asahli — Wed, 31 May 2017 12:15:39 GMT

yes,i finaly found the origin of the error.

in the section access there wase a space before USERID like this " USERID"

thanks for your help

Re: Open app error - access denied

Vasiliy_Beshentsev — Wed, 31 May 2017 12:20:31 GMT

Sahli, can you please share with me part of your app where you use section access?

I still can't fully understand how it works correctly

Re: Open app error - access denied

asahli — Wed, 31 May 2017 12:25:56 GMT

it's a simple section access with a restriction on a company code

Section Access;

LOAD

"ACCESS",

"USERID",

"Company"

Resident USER_ACCESS;

Section Application;

Re: Open app error - access denied

Vasiliy_Beshentsev — Wed, 31 May 2017 13:00:20 GMT

You set USERID's as they load throught LDAP from Active Directory (User directory connection)?

Re: Open app error - access denied

asahli — Wed, 31 May 2017 13:02:17 GMT

Yes

exemple, the Active Directory is DA

in the USERID we have

DA\USER1

DA\USER2

...................

Re: Open app error - access denied

Vasiliy_Beshentsev — Wed, 31 May 2017 13:06:46 GMT

So, for example, USER1 got some information about sales, and when USER2 looking for app, he can't see sales of USER1??

Re: Open app error - access denied

asahli — Wed, 31 May 2017 13:08:33 GMT

In the app we have a restriction on company code. exemple : user1 see only company1, user2 see only company2

Re: Open app error - access denied

Vasiliy_Beshentsev — Wed, 31 May 2017 13:12:37 GMT

And how you make relation between USERID and Company?

Because as i understand how it works, we got access information from LDAP list of users, and other information we got from db.

Am i right>?