topic Re: Sense Desktop not authenticating in App Development

Sense Desktop not authenticating

johngouws — Thu, 15 Nov 2018 13:11:59 GMT

Good afternoon.

I noticed a few days ago, a few times during the day, my desktop authentication 'hangs' at the cloud screen instead of opening my desktop hub. I am on September 2019 version. Normally I close and reopen the session or at worst I need to reboot my machine. Today the problem persists and I cannot get into my local hub.

When starting Sense, the authentication screen appears and I enter my credential. Instead of authenticating and showing my local hub, it takes me to the cloud hub, which really has nothing in it.

At one stage I thought it may be my network speed, but a speed test shows it should be fine. I am wondering if anyone else has experienced a similar issue and what resolved it?

Thank you.

Re: Sense Desktop not authenticating

legorburu — Thu, 15 Nov 2018 13:25:55 GMT

I am currently having the same problem. It takes me to the cloud hub. I have restored and reinstalled the Desktop application, but doesn't work.

Re: Sense Desktop not authenticating

swqlik01 — Thu, 15 Nov 2018 13:34:15 GMT

I had the same issue, switched the laptop to airplane mode to kill internet access & it did the trick.

Re: Sense Desktop not authenticating

johngouws — Thu, 15 Nov 2018 13:38:37 GMT

I@Swqlik01. I just tried your workaround, and it works. I will continue with this new an improved method. Thank you very much.

Re: Sense Desktop not authenticating

Daniele_Purrone — Thu, 15 Nov 2018 14:03:47 GMT

This is a known issue, R&D is on it.
https://qliksupport.force.com/articles/000059227

Re: Sense Desktop not authenticating

johngouws — Thu, 15 Nov 2018 14:10:34 GMT

Thank you Daniele. I will forward this link to some people who I know are experiencing the same problem.

Re: Sense Desktop not authenticating

legorburu — Thu, 15 Nov 2018 14:53:13 GMT

Thanks Daniel, now working.

Re: Sense Desktop not authenticating

Daniele_Purrone — Fri, 16 Nov 2018 07:12:54 GMT

The issue is now fully resolved. Thanks for the patience!

Re: Sense Desktop not authenticating

johngouws — Fri, 16 Nov 2018 07:22:27 GMT

Looks like it. I authenticated for the first time today about 3 hours ago, and it works as it should. Thank you for the update..