topic Re: From Cloud to Desktop in App Development

From Cloud to Desktop

beck_bakytbek — Thu, 15 Nov 2018 12:44:57 GMT

Hi Folks,

i got a Question, if i open my Desktop then i see the Qlik Cloud, what should i do to get in in my Desktop?

Thanks a lot

Re: From Cloud to Desktop

lmcsedyz — Thu, 15 Nov 2018 12:48:49 GMT

same here, and everyone i know - today

Re: From Cloud to Desktop

beck_bakytbek — Thu, 15 Nov 2018 13:06:12 GMT

Hi Lmcsedyz

did you solve your issue?

Re: From Cloud to Desktop

StavWars — Thu, 15 Nov 2018 13:07:57 GMT

It looks that we are experiencing an issue with Authentication and Qlik Support is working on it.

A quick workaround (until this is fixed) is to set yourself offline (no Internet connection), close Desktop and try to open it again. Desktop opens correctly then and you can enable Internet access again and work with Desktop as expected.

Re: From Cloud to Desktop

lmcsedyz — Thu, 15 Nov 2018 13:08:47 GMT

Yes I did

1) disconect from the internet
2) run Qlik Sense Desktop
3) it wil tell you "The engine could not be unlocked. Please retry."
4) press retry once
5) connect to network
6) press retry again, iw you do not see Hub but error message press F5

Re: From Cloud to Desktop

Mattias_Malré — Thu, 15 Nov 2018 13:08:55 GMT

Hello @beck_bakytbek

I can confirm that this has been identified as a bug with the Qlik Support team and they are working to solve it.

A possible temporary workaround is to open the software while the computer is disconnected from the network (so for example in the "airplane mode" on laptops). It has worked for some, but not all.

Best regards

-Mattias

Re: From Cloud to Desktop

beck_bakytbek — Thu, 15 Nov 2018 13:33:42 GMT

Lmcsedyz Thanks a lot for your help

Re: From Cloud to Desktop

beck_bakytbek — Thu, 15 Nov 2018 13:34:35 GMT

Hi Mattis thanks a lot for your help