topic Re: Access to Data Load Editor intermittently disappearing in App Development

Access to Data Load Editor intermittently disappearing

millerhm — Sat, 16 Nov 2024 21:25:17 GMT

We have been having developers reporting that the menu item for the Data Load Script will just randomly disappear while working in an app in their Work stream. It's not consistent or replicatable, but it's been happening on and off for a few months - we just can't get a handle on it.

We are not modifying any permissions or roles at all, let alone access to the script, and all of these are while they're in Work, so apps they own - all users can report about when it's happening is that it is typically when they have been working in their load script for awhile, usually with multiple tabs open (i.e., checking the data model viewer) and then try to save their script or come back to the script from one of the other pages - and the option in the menu is just gone. Only ways around it are to log completely out and back in (which works sometimes) or else duplicate the app and the new app is fine.

We are running an Enterprise Server installation of Qlik Sense, running November 2018.

Ideas?

Re: Access to Data Load Editor intermittently disappearing

ToniKautto — Wed, 13 Feb 2019 00:18:30 GMT

I have noticed this sporadically when duplicating an app through the hub, while it never has happened for me when duplicating an app through QMC. An other thing to reflect on is if the duplicated app is owned by the same user as the duplicate. Would that match the behavior in your case also?

I would suggest that you reach out to Qlik Support (https://support.qlik.com) and register a case, to allow for a more detailed investigation.

Re: Access to Data Load Editor intermittently disappearing

millerhm — Wed, 13 Feb 2019 00:25:13 GMT

Thanks - however the issue is not when duplicating the app - the script is disappearing while working IN the app. The only failsafe solution to getting the script BACK is to duplicate it.

I will likely log a ticket with Support soon, but since we can't replicate it regularly enough to test solutions well (or get logs on demand), I thought I'd see if anyone else had experienced this before seeing what Support can do about it.

Re: Access to Data Load Editor intermittently disappearing

ToniKautto — Wed, 13 Feb 2019 00:28:15 GMT

Interesting, its kind of opposite what I have seen. It would be useful for Support if you have a copy of an app were the symptom persists, and are able to show the workaround by duplicating.

I think you should still reach out to Support. They might be able to advise on further tracing that could be enabled to catch the issue to a detailed level.

Re: Access to Data Load Editor intermittently disappearing

millerhm — Wed, 13 Feb 2019 00:31:25 GMT

Fair enough - usually I delete them since I can't do anything with them and they're taking up space. Will save the next one to provide to Support.

Re: Access to Data Load Editor intermittently disappearing

garystrader — Thu, 21 Feb 2019 22:59:34 GMT

I have seen this happen in multiple environments and versions. And at least one of our customers has reported this behavior also. I didn't try to duplicate the app but the edit button does eventually reappear.

Re: Access to Data Load Editor intermittently disappearing

millerhm — Mon, 25 Feb 2019 22:18:51 GMT

It looks like this is an issue experienced by others as well and there is a bug created with R&D that may have a resolution for the April 2019 release, but not yet finalized.

Re: Access to Data Load Editor intermittently disappearing

ToniKautto — Tue, 26 Feb 2019 06:23:42 GMT

Would you be able to share the bug ID you have been referred to?

Re: Access to Data Load Editor intermittently disappearing

millerhm — Tue, 26 Feb 2019 14:12:49 GMT

Surely - I don't have any details on this, but Support has linked my ticket to Bug QLIK-92165.

Re: Access to Data Load Editor intermittently disappearing

ToniKautto — Thu, 28 Feb 2019 08:03:49 GMT

Thanks for the reference. This bug has been fixed in February 2019 release. I have asked Qlik Support to confirm the same back to you. My apologies for the added delay in communicating this to you.

Re: Access to Data Load Editor intermittently disappearing

millerhm — Thu, 28 Feb 2019 14:59:22 GMT

Oh, interesting. I was told it was not yet even figured out and they were aiming for April. Will check back in with Support. Thanks @ToniKautto

Re: Access to Data Load Editor intermittently disappearing

qlikdelqbz — Mon, 01 Apr 2019 08:04:52 GMT

This problem has also happened to me. We are using Qlik Nov 2018 version. To solve this issue, I have duplicated the app. Then the load script came back.

Re: Access to Data Load Editor intermittently disappearing

millerhm — Mon, 01 Apr 2019 13:17:31 GMT

@qlikdelqbz - same. we're on Nov 2018 and duplicating generally solved the problem. So did logging completely out and back in most of the time. From what I've heard the fix for this should be available next time you upgrade. We're planning on putting the Apr 2019 release in our test environment once it becomes GA, so should know soon if the issue is resolved.

Re: Access to Data Load Editor intermittently disappearing

millerhm — Fri, 10 May 2019 16:58:17 GMT

Update:

We've installed April 2019 in our test environment and I have not heard any reports of this issue persisting, however, as it was an intermittent issue at the worst of times, I'm going to be slow to call this resolved until we go a longer period with no recurrences. However, outlook is promising.

Re: Access to Data Load Editor intermittently disappearing

romankoba — Mon, 22 Jul 2019 06:07:12 GMT

Hello,
I've noticed that issue too.
In my case before data load disappears I get some strange notifications that I don't have some rights (unfortunately I didn't make a screen of it).
That happens time to time unpredictably. More often when load editor closed without saving and/or when data model viewer is also opened at the reloading time.
However, the load editor link still work so I can reach it with manually typed link in form like:

<domain.com>/dataloadeditor/app/<appid>/

And also the load editor come back not only with an app duplication but with just an app reloading through console.

BR, Roman.

Re: Access to Data Load Editor intermittently disappearing

amdantas — Thu, 27 Aug 2020 19:48:09 GMT

I had the same problem right now. Then i've duplicated the app, but it was created without the Data Load Editor too.
In my case the problem was solved when i've restarted the Qlik Services.