topic Re: Qlik Sense April 2018 file corrupt error in App Development

Qlik Sense April 2018 file corrupt error

agigliotti — Mon, 21 May 2018 08:33:21 GMT

Hello,

I just upgraded with success a Qlik Sense Site from February to April 2018 version.

Now I'm facing the attached error while opening the app.

below the engine log error:

35 20.4.2.0 20180521T105940.839+0200 ERROR UMBQLIK-S 9fb6321d-f254-4bd2-8eec-04ea4048027d 20180521T105940.834+0200 12.145.3.0 Command=Open app;Result=3002;ResultText=Error: File corrupted c2c77482-db0f-4fa1-8f4a-4f779ac34dfe 287aa595-f68b-4431-8a8a-6ac23fdc2061 1 UMBRA qlikadmin 59a029ba-0aba-4f67-8181-154df7b3f0be 435719e7-a55d-4312-82c5-dce8508a091e Not available Engine Not available Global::OpenApp Open app 3002 435719e7-a55d-4312-82c5-dce8508a091e 9fb6321d-f254-4bd2-8eec-04ea4048027d

Other apps are working with no error.

Where I should look for some error logs ?

What could be the reason for this issue and how can I fix it ?

tko‌

mto‌

Thanks in advance for your time.

Best Regards

Andrea

Re: Qlik Sense April 2018 file corrupt error

Chanty4u — Mon, 21 May 2018 09:04:11 GMT

is this desktop or server?

try the same app in other system ?

or you have back up file replace the same and try

Re: Qlik Sense April 2018 file corrupt error

agigliotti — Mon, 21 May 2018 09:18:26 GMT

is qlik sense server.

With April version I noted a strange behaviour after restarting the server, "the Qlik Server Engine Service" was not started automatically, I must start it manually.

Also last friday I tried duplicating the published app and opening with no data.

After that I reloaded data and published it again.

Finally the published app was opening with no error.

Today I got corrupted file error.

the app size is about 275MB.

I have a scheduled task with the app that runs hourly.

Re: Qlik Sense April 2018 file corrupt error

ToniKautto — Tue, 22 May 2018 10:40:40 GMT

You log snippet indicates a file corruption and a missing engine, so your observations appear to be inline with the log entries. Do you still have a problem, are did you manage to resolve it?

I'm not sure why the service would not start, but a possibility could be that the Windows default timeout is not long enough. Have you looked at extending the default time out? See Microsoft KB as reference http://support.microsoft.com/kb/839803/

Opening the app without data and resolving the issue with a reload, indicate that the data portion of the app was corrupt. If this is only the case for one app, perhaps it is related to a non Qlik event corrupting the file?

The app files would be migrated during upgrade, so if you see the issue in multiple apps or can replicate it I would suggest reaching out to Qlik Support on that part also.

Re: Qlik Sense April 2018 file corrupt error

agigliotti — Tue, 22 May 2018 15:01:05 GMT

Regarding the Qlik Sense Engine service they told me it's a bug that has to be solved.

Actually I get this error only for one app.

I just opened a new case in Support Portal this morning.

I'm waiting for a feedback asap.

Many thanks for your collaboration.

Andrea

Re: Qlik Sense April 2018 file corrupt error

mphowlett — Mon, 04 Jun 2018 17:20:00 GMT

Hi Andrea,

did you get this resolved or get any update? I upgraded from February to April 2018 over the weekend and all seemed fine but now I have the same scenario as you where a published application has become corrupt. I actually followed your steps and was able to duplicate from the QMC and open without data and reload. When I published to the stream and overwrote the existing corrupt application it did not resolve the issue and I still get the error message. However, if I publish to the stream as a new application it works fine.

Unfortunately we have 10's of community sheets and objects in the published version of the application that will be lost if I cannot "overwrite" the corrupt application successfully. I thought I would check with you but I am going to raise a ticket tomorrow.

Thanks,

Matt

Re: Qlik Sense April 2018 file corrupt error

agigliotti — Tue, 05 Jun 2018 07:59:43 GMT

Hi Matt,

unfortunately Qlik Support did not solve the problem yet.

which windows server operating system are you using with Qlik Sense Server April 2018 ?

i'll let you know next updates.

Regards

Andrea

Re: Qlik Sense April 2018 file corrupt error

mphowlett — Tue, 05 Jun 2018 08:39:22 GMT

Hi Andrea,

I've just raised a case with Qlik - The version of the application that was working has now also become corrupt.

I was investigating last night and found that if I give myself root admin in the Hub context, I can open the original corrupt application without data if I add "/noData/true" to the URL of the published application:

<yourserverURL>/sense/app/<yourPublishedAppID>/noData/true

I could then reload the published application directly without issue. This fixed the corruption and maintained all the community and user sheets/objects.

However...since setting the hourly reload task to enabled again last night, it has become corrupt again, some time in the last 9 hours. I have done the same as above and can very quickly fix the published application again but it seems it will always become corrupted again when reloading with the scheduler.

Waiting on Qlik now.

Thanks,

Matt

Re: Qlik Sense April 2018 file corrupt error

agigliotti — Tue, 05 Jun 2018 15:25:34 GMT

I followed your advice but I can't reload the published app after loading it with no data as you said above.

could you let me know ?

Thanks

Andrea

Re: Qlik Sense April 2018 file corrupt error

mphowlett — Tue, 05 Jun 2018 17:41:05 GMT

Hi,

did you give yourself root admin in the Hub? We have security rule that we can quickly enable for the whole team as below:

I take it the URL worked but you couldn't edit the script? I just checked and we also have SecurityAdmin so not sure if that is a factor...

Windows Server 2012 R2 Standard

Thanks,

Matt

Re: Qlik Sense April 2018 file corrupt error

mphowlett — Tue, 05 Jun 2018 17:43:00 GMT

Also how have you found performance? I've just uploaded the logs for my case and asked the question because it seems significantly slower to me than in the previous version.

Re: Qlik Sense April 2018 file corrupt error

agigliotti — Wed, 06 Jun 2018 07:52:01 GMT

I read what you said, so you are able to open the script editor for published app ?

Re: Qlik Sense April 2018 file corrupt error

mphowlett — Wed, 06 Jun 2018 08:01:45 GMT

Yes, I've just had to do it again this morning because the application is corrupt again.

Just double checked in the QMC and I have SecurityAdmin, RootAdmin (QMC and HUB).

using the URL for the published application and the nodata/true option I can then edit the script just like it is in my work area.

With RootAdmin in the Hub you can basically work on a published application as if it is in your work area (not that you'd ever want to do that).

I just needed to use the nodata/true option to make sure that I could actually get into the corrupt application in the first place.

Re: Qlik Sense April 2018 file corrupt error

agigliotti — Wed, 06 Jun 2018 08:36:32 GMT

I'll do it and i'll let you know.

we both waiting for some updates from Qlik support.

thanks.

Re: Qlik Sense April 2018 file corrupt error

agigliotti — Wed, 06 Jun 2018 12:39:58 GMT

adding the security rule it worked.

thanks.

Re: Qlik Sense April 2018 file corrupt error

mphowlett — Wed, 06 Jun 2018 15:26:51 GMT

great, apologise for the confusion on the security rule.

Re: Qlik Sense April 2018 file corrupt error

mickael_weqan — Mon, 11 Jun 2018 09:08:07 GMT

Hello guys,

did you have any update from Qlik?

I've got excatly the same issue after upgrading feb to april 2018.

Do you have some section access on your app?

I've got some doubt about section behaviour with this version..

Mickael.

Re: Qlik Sense April 2018 file corrupt error

agigliotti — Mon, 11 Jun 2018 09:34:55 GMT

I didn't get any response from Qlik support yet.

i have section access in two apps but the problem i get only occurs in one of them.

I'll update this thread when i'll get any reply.

Re: Qlik Sense April 2018 file corrupt error

mphowlett — Mon, 11 Jun 2018 16:26:53 GMT

Hi Mikael,

No update from me either I'm afraid, still waiting. I have noticed that the application will just become corrupt over time without reloading. I have disabled all reloads on my corrupt application and when I manually reload using the approach further up in the thread it works for hours and then becomes corrupt again at some point. I have many applications with section access and this is the only one that this corruption happens with - I'd suggest raising a case anyway and giving them your logs to work with too.

I've got some doubts in general about this version as I now have another case with Qlik because we have an issue where applications are just disappearing from streams and then magically re-appearing and this is happening to those with section access and without.

Re: Qlik Sense April 2018 file corrupt error

agigliotti — Thu, 14 Jun 2018 08:59:26 GMT

do you have a single node Qlik Sense Site ?

i have a multinode site with only one RIM node.