How to talk escalate a case and talk to support team

cloudsavyy-admin — Thu, 28 Jul 2022 08:28:01 GMT

Hi,

We have raised a case and not getting required support. How do we escalate and get the right attention? what are the support numbers if required?

Thanks,

Re: How to talk escalate a case and talk to support team

Vinay_B — Thu, 28 Jul 2022 15:03:41 GMT

Hi @cloudsavyy-admin

You could update the case comments that it's an urgent issue and support will be able to assist you. However, they might not be able to increase the severity depending on the reported issue and criteria. You could also drop an email to your account manager requesting to get the case escalated.

I can see that the case you have raised is related to integrating a page using an iFrame. When it comes to iFrames support has limited resources and cannot assist with building the app. They can troubleshoot if something is broken or not working as expected.

Also, please make sure to update the case with your availability or the timezone so that the case is assigned to an engineer who can contact you during your business hours.

Vinay

topic Re: How to talk escalate a case and talk to support team in App Development

How to talk escalate a case and talk to support team

Re: How to talk escalate a case and talk to support team