topic Re: Background images not displayed in a button in App Development

Background images not displayed in a button

lrobin_perso — Wed, 22 Sep 2021 07:27:10 GMT

Hello,

I have an issue using a button with a background image in Qlik Sense February 2020 Patch 10.

The image is visible in the property panel on the right, but it is not visible in the button.

Is it possible that a security rule provoke this issue? I am not the administrator of the platform and I can't check the security rules.

Thanks in advance for your help !

Laurent

Re: Background images not displayed in a button

Andrea_Bertazzo — Mon, 04 Apr 2022 09:36:24 GMT

Hi Lrobin

The Sense version you are using is affected by a defect that causes the problem you are describing. The problem occurs when attempting to load a background image embedded in a native button.
If the user is connected via a Virtual Proxy (e.g. SAML) with a Prefix and opens a sheet with the Extension, it tries to get the Image via the absolute URL without the Virtual Proxy (e.g. Default), this causes the image not to appear.

You can reference to these defect IDs: QB-1915, QB-6117, QB-1779.

The defect is fixed in Qlik Sense February 2021 and higher releases.

Re: Background images not displayed in a button

ChristiW — Mon, 31 Oct 2022 15:44:40 GMT

Hi @Andrea_Bertazzo,

We are on Aug 2022 SR 1 and have an image embedded in a native button with users connecting by a Virtual Proxy with a Prefix and we are having the above issue where the images don't show up. It works for some people on some browsers but not all people on browsers; it seems inconsistent, like a bug. Is there anything we can verify to make sure the defect is fixed in our release or anything we can do to make it work?

Re: Background images not displayed in a button

Cristian_Dorbesi — Thu, 03 Nov 2022 15:18:50 GMT

Hi @Andrea_Bertazzo

I was about to create a ticket support but I first googled about 'button background virtual proxy' and I saw this post.
We are having the same issue with Aug 22 version. The image added as button background is getting the 'central' virtual proxy instead of the one being used to access the app.
On our case, the app url is https://...../sessionvp/sense/app/2b0441a8-b252-4b27-9a09-36a628466f1c
While, the inspect over the missing img returns https://..../appcontent/2b0441a8-b252-4b27-9a09-36a628466f1c/Arrow_UP.png' (which fails to retrieve the image), instead of https://..../sessionvp/appcontent/2b0441a8-b252-4b27-9a09-36a628466f1c/Arrow_UP.png' (which works fine)

Any estimate when it will be solved?

Best regards,

Cristian

Re: Background images not displayed in a button

Andrea_Bertazzo — Fri, 04 Nov 2022 08:20:48 GMT

Hi Cristian,

Thanks for the question. We've an opened investigation on a similar problem (QB-16730). Could you, please, open a ticket for Qlik support so we can better analyze your case? Please, reference this post in the ticket.

It will be useful to have a copy of the Qlik Sense application, so we can replicate the problem.
Did you see the background disappearing after an upgrade? If so, what version did you have before?

Kindly, specify this in the ticket.

Re: Background images not displayed in a button

itibook — Tue, 08 Nov 2022 11:13:44 GMT

same issue here... for comparison, on the text/image visualisation object, the background image correctly uses the Virtual Proxy prefix and it displays, while on the "button" visualization, the Virtual Proxy prefix is not there. This is a clear bug for me...

Image/Text Visualization (works)

https://qlikserver/virtual_proxy_prefix/appcontent/appid/myimage.png

Button Visualization (doesn't work)

https://qlikserver/virtual_proxy_prefix/appcontent/appid/myimage.png

Re: Background images not displayed in a button

itibook — Tue, 08 Nov 2022 11:15:05 GMT

please see my response, same issue is and we are on August 2022 SR1

Re: Background images not displayed in a button

Cristian_Dorbesi — Tue, 08 Nov 2022 11:21:23 GMT

I created a support ticket yesterday. Lets home they fix it quickly 🙂

Re: Background images not displayed in a button

jsebrightbme — Wed, 07 Dec 2022 17:42:37 GMT

Same issue Nov 22 Patch 1...

Re: Background images not displayed in a button

Cristian_Dorbesi — Wed, 07 Dec 2022 19:05:26 GMT

What support replied to my 10 days ago is:

"I am contacting you to inform that R&D Team replied with the answer that the issue that you have been facing with the back ground image in "Button" is fixed.
Would you be so kind to test it and confirm if it working correctly on your side. "

After asking on which version they replied:

"You can try in the August 2022 version Patch 4, should be working."

I haven't had time to test it yet on that version. However my guess is that any SR x for newer versions should contain the fix as well. Is SR 1 for Nov22 released on last days?

If so, I would guess they didn't solve the issue yet 😞

Re: Background images not displayed in a button

Andrea_Bertazzo — Fri, 09 Dec 2022 08:55:18 GMT

Hi @Cristian_Dorbesi ,

Thanks for the follow-up on this.
The Sense developers provided a fix for this problem in Qlik Sense August 2022 Patch 6 and in Qlik Sense November 2022 Patch 2.

Kindly, have a look at this article for more reference:

https://community.qlik.com/t5/Official-Support-Articles/Qlik-Sense-images-in-buttons-are-not-shown-correctly/ta-p/2014676

Here's a link to the release notes:

https://community.qlik.com/t5/Official-Support-Articles/Qlik-Sense-images-in-buttons-are-not-shown-correctly/ta-p/2014676

Re: Background images not displayed in a button

ChristiW — Thu, 05 Jan 2023 16:55:02 GMT

FYI, we upgraded to August 2022 Patch 6 and that fixed the issue. Thank you all!

Re: Background images not displayed in a button

Rick_0701 — Wed, 22 Feb 2023 17:50:26 GMT

Hello, do you have any updates on this topic? I have the same issue with button not showing image background. The strange thing is that the client I work for does not have the same issue.

Thanks for your help

Re: Background images not displayed in a button

Cristian_Dorbesi — Fri, 24 Feb 2023 16:43:09 GMT

Hi.
The problem causing the issume mentioned on this post should be fixed now.
What version arre you using? Are you using a virtual proxy?