topic ErrorCode.16 translates into "Connection lost. Make sure that Qlik Sense is running properly. If your session has timed out due to inactivity, refresh in App Development

ErrorCode.16 translates into "Connection lost. Make sure that Qlik Sense is running properly. If your session has timed out due to inactivity, refresh

Emperor — Wed, 21 Jun 2023 13:21:09 GMT

A user is facing the below issue:

A Qlik sense embed code is not working, it is not working in the HTML iframe; the following error message displays:

ErrorCode.16 translates into "Connection lost. Make sure that Qlik Sense is running properly. If your session has timed out due to inactivity, refresh to continue working."

Could you please provide a technical support to resolve this issue?

Please let’s know if you have any questions.

Thank you

Re: ErrorCode.16 translates into "Connection lost. Make sure that Qlik Sense is running properly. If your session has timed out due to inactivity

jcampbell — Tue, 10 Oct 2023 18:38:23 GMT

You might find one of these helpful:

https://community.qlik.com/t5/Official-Support-Articles/Enabling-TCP-Keep-Alive-Functionality-In-Qlik-Sense/ta-p/1714735

https://community.qlik.com/t5/Official-Support-Articles/Qlik-Sense-Enterprise-hub-timeout-even-with-session-timeouts/ta-p/1714381

Re: ErrorCode.16 translates into "Connection lost. Make sure that Qlik Sense is running properly. If your session has timed out due to inactivity

Filippo_Nicolussi_P — Fri, 12 Jul 2024 11:19:08 GMT

If all checks suggested by links provided by @jcampbell are not working try:

1) user to use Log Off and Log On again.

2) check your Load Balancing rules for conditions that could exclude the app from one of the Engines balanced by the Virtual Proxy used.

Re: ErrorCode.16 translates into "Connection lost. Make sure that Qlik Sense is running properly. If your session has timed out due to inactivity

Michael_Tüchler — Mon, 23 Sep 2024 13:20:17 GMT

Maybe this helps:
https://community.qlik.com/t5/Integration-Extension-APIs/Opening-Hub-in-an-IFrame-in-Google-Chrome-results-in-infinite/m-p/1739111#M13184