topic Re: Qlik Cloud Export Issue: Users Encountering 'Something Went Wrong, Please Try Again' Message in App Development

Qlik Cloud Export Issue: Users Encountering 'Something Went Wrong, Please Try Again' Message

Christian_Schoeller — Fri, 08 Dec 2023 13:37:03 GMT

Good morning everyone, the users of an application I developed on Qlik Cloud are encountering an issue while trying to export charts in xlsx and image formats. As the developer and owner of the application, I've granted them the same access privileges. However, when they click on the download button, the export window appears, but is subsequently replaced by the message in Portuguese: 'Há algo de errado, tente novamente' (Translation: 'Something went wrong, please try again').

I've ensured that users have the necessary permissions, and this issue doesn't occur for me. Can you provide insights or suggestions on how to troubleshoot and resolve this problem specific to Qlik Cloud?

Note: The application has been published in a managed space. Additionally, I've published a version in a shared space, but the error persists.

Thank you!

Christian Schoeller

Re: Qlik Cloud Export Issue: Users Encountering 'Something Went Wrong, Please Try Again' Message

joaopaulo_delco — Fri, 08 Dec 2023 19:58:09 GMT

Hi @Christian_Schoeller !

I recommend you verifying the permissions of the space.

Re: Qlik Cloud Export Issue: Users Encountering 'Something Went Wrong, Please Try Again' Message

SuporteToccato — Fri, 08 Dec 2023 20:15:55 GMT

Certifique-se de 'limpar os dados de cache do navegador, informações do site, etc.' >>>'Todo o tempo' ou 'tudo' e teste novamente.

Isso deve resolver o problema.