topic Re: upgrade to November 2022 Problem in Connectivity & Data Prep

upgrade to November 2022 Problem

kgalai — Mon, 14 Nov 2022 17:30:05 GMT

We have upgraded to the November 2022 version of Qlik Sense on 8 November 2022.

When trying to connect today we faced several problems related to the connectivity to licences servers ("message":"failed retrieve central node info from QRS)

Kindly note that we can't see connectors and the message of the attached file (bug1) is displayed when when open the load script

Regards,

Re: upgrade to November 2022 Problem

Jay_Brown — Mon, 14 Nov 2022 19:48:47 GMT

Hello @kgalai ,

The error you are seeing could be related to TLS/SSL and Ciphers, please review the following:
https://community.qlik.com/t5/Official-Support-Articles/Qlik-Sense-hub-fails-to-connect-with-Error-requesting-quot-https/ta-p/1899213

You mention issues contacting the license server. Do you see errors in the Repository > Trace > System logs?
If you are still having issues contacting the license server please refer to the following:
https://community.qlik.com/t5/Official-Support-Articles/There-was-an-error-when-getting-license-information-from-the/ta-p/1712067
https://community.qlik.com/t5/Support-Knowledge-Base/List-of-IP-Addresses-behind-license-qlikcloud-com-and-lef/ta-p/1713417
https://community.qlik.com/t5/Support-Knowledge-Base/How-to-license-a-QlikView-or-Qlik-Sense-server-without-Internet/ta-p/1714412

As well as the following Community threads:
https://community.qlik.com/t5/Deployment-Management/Sense-Failed-to-contact-the-license-server/td-p/52004

Hope that helps!

Re: upgrade to November 2022 Problem

kgalai — Wed, 16 Nov 2022 14:46:21 GMT

Hi Jay,

Thank you for your response,. I confirm that its related to TLS/SSL protocoles,. I've been in contact with Qlik support , they recommend me to download IISCrypto.exe , I fixed the issue by running the program and restarting the server . Now we have no more the "unknow error" message and data connexions are displayed on the load script.

Regards,

Karim

Re: upgrade to November 2022 Problem

Jay_Brown — Fri, 18 Nov 2022 13:07:53 GMT

Awesome, glad that worked for you Karim, thanks for confirming things!