topic Re: Qlik Data Gateway - Direct Access - Setup Completed but QMC status keeps saying disconnected in Connectivity & Data Prep

Qlik Data Gateway - Direct Access - Setup Completed but QMC status keeps saying disconnected

giohb_ — Tue, 22 Nov 2022 14:31:01 GMT

I've followed all instuctions, got the key and registered it on the QMC.

Service is running but the Status stays disconnected. What could be the issue?

Re: Qlik Data Gateway - Direct Access - Setup Completed but QMC status keeps saying disconnected

Benoit_C — Tue, 22 Nov 2022 14:49:58 GMT

Hi @giohb_,

You might want to check the Qlik Data Gateway logs, it might provide you some clues.

Logs are located here:
C:\Program Files\Qlik\ConnectorAgent\data\logs

Regards,

Benoit

Re: Qlik Data Gateway - Direct Access - Setup Completed but QMC status keeps saying disconnected

giohb_ — Tue, 22 Nov 2022 14:54:40 GMT

Kindly check attached, it says there was a TLS alert: HandshakeFailure

Re: Qlik Data Gateway - Direct Access - Setup Completed but QMC status keeps saying disconnected

Benoit_C — Wed, 23 Nov 2022 09:18:28 GMT

Hello @giohb_,

What is the Windows version where is installed Qlik Data Gateway ?

Also, do you have any other product installed in the same server than Data Gateway ?

Regards,

Benoit

Re: Qlik Data Gateway - Direct Access - Setup Completed but QMC status keeps saying disconnected

giohb_ — Mon, 28 Nov 2022 13:29:31 GMT

I've ended up installing it on a different server and it worked.

Re: Qlik Data Gateway - Direct Access - Setup Completed but QMC status keeps saying disconnected

Benoit_C — Mon, 28 Nov 2022 13:36:15 GMT

Hello @giohb_,

Maybe the server where you tried was not supported.

The supported version are listed here:

https://help.qlik.com/en-US/cloud-services/Subsystems/Hub/Content/Sense_Hub/Gateways/direct-access-gateway.htm#anchor-2

Regards,

Benoit