topic Re: Sales force connector - Connection fail in Connectivity & Data Prep

Sales force connector - Connection fail

Balucherry03 — Tue, 17 Jan 2023 12:45:05 GMT

Hi All,

We are trying to configure the salesforce connector in Qliksense server to get the data from salesforce but connection is keep failing with error "A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond"

So do we have to do any special setup/steps to connect via QlikSense server?

Really apreciate any Help.

Re: Sales force connector - Connection fail

Jay_Brown — Tue, 17 Jan 2023 15:08:31 GMT

Hello @Balucherry03 ,

This sounds like SalesForce (SFDC) permissions have not been configured. These are typically blocked by the SFDC Administration team at your organization. An example of how to configure this can be found here:
https://help.salesforce.com/s/articleView?id=sf.c360_a_setting_user_permissions_to_connect_external_org.htm&type=5

Most data connection users/admins do not have access to change this so you would need to reach out to your SFDC admins.

Let me know if this gives you the info you need to move forward, thank you!

Re: Sales force connector - Connection fail

PadmaPriya — Tue, 17 Jan 2023 16:46:24 GMT

Hello @Balucherry03

Would you telnet the Server IP Address and port from Qlik Sense and SFDC Server and vice versa,

Open command prompt as an Administrator, run the telnet command mentioned below:
telnet ipaddress port
For example, you need to use SFDC port number as I am using generic port 443:
telnet 10.x.x.x 443

Kindly please set the permission levels from SFDC, also verify there is any Software/Hardware firewall causing the TLS handshake issue. Sometimes ping and telnet may be successful but the message exchange may fail due to Antivirus/Firewall/Network issue.

Thanks,

Padma Priya

Re: Sales force connector - Connection fail

Balucherry03 — Wed, 18 Jan 2023 09:47:55 GMT

Hi Padma Priya,

Thanks for your information, The issue is solved. there is network issue the Security Team blocked the internet access for that we can not connect to Qlik License server on internet, because of license expired on test server and i used my Dev environment then its working fine now.

Re: Sales force connector - Connection fail

Balucherry03 — Wed, 18 Jan 2023 09:49:51 GMT

Hi Jay,

Thanks for your information, The issue is solved. there is network issue the Security Team blocked the internet access for my test environment that we can not connect to Qlik License server on internet, because of license expired on test server and i used my Dev environment then its working fine now.