topic Qlik Data Transfer, What are Service Credentials? in Connectivity & Data Prep

Qlik Data Transfer, What are Service Credentials?

skafimn1 — Fri, 25 Aug 2023 10:47:39 GMT

I downloaded Qlik Data Transfer from the "Tools" section on my Saas Account in Qlik to my Windows PC to transfer data from my local folders to my personal space on Qlik Cloud. I started the installation process, but after I selected the destination folder for the installation, Qlik prompted me for the "Service Credentials". it says "Enter user information for starting the service".

I am unsure what to fill in the "Username" and "Password". I don't even have a password for my PC. can someone please help with this issue. What username or password is Qlik asking for? and where do I find them? I attached a screenshot of where I am being prompted to fill in the credentials.

Re: Qlik Data Transfer, What are Service Credentials?

Daniele_Purrone — Mon, 28 Aug 2023 08:17:07 GMT

Hi @skafimn1 ,

you will need to pick a Windows/Domain account to run the service. If you are unsure about which account to use, please talk with your company's IT.

Re: Qlik Data Transfer, What are Service Credentials?

skafimn — Mon, 28 Aug 2023 08:40:36 GMT

@Daniele_Purrone Hi Daniele and thanks for the support!

I was able to install the tool after filling my Windows user account username and password. however, after the installation, when I try to launch Qlik Data Transfer, I am only getting a blank white screen.

Please note that I am doing this on my personal PC and not on an On-premise server.

Do you have any tips for fixing this one?

Re: Qlik Data Transfer, What are Service Credentials?

Daniele_Purrone — Mon, 28 Aug 2023 08:53:30 GMT

Hi @skafimn ,
please start from this:
https://help.qlik.com/en-US/cloud-services/Subsystems/Hub/Content/Sense_Hub/QlikDataTransfer/troubleshooting-qdt.htm

Daniele