topic Help Connector error: Invalid load request (DirectAccess-1006) and (DirectAccess-1103) in Connectivity & Data Prep

Help Connector error: Invalid load request (DirectAccess-1006) and (DirectAccess-1103)

adelmetzler — Fri, 20 Oct 2023 13:02:09 GMT

hello!
We are occasionally having problems with the reload of some ETLs.

We receive this errors:

Data has not been loaded. Please correct the error and try loading again.
The following error occurred:
 (Connector error: Invalid load request (DirectAccess-1006))

Data has not been loaded. Please correct the error and try loading again.
The following error occurred:
 (Connector error: Reload web socket was aborted due to a failure (DirectAccess-1103))

we use qliksense saas cloud, and connect to our oracle servers through qlikgateway.

It seems to me, to be something related to connection/internet issues when loading the ETL during the night.

Is there any way to make this connection/error to force and retry the connection/load? 100% of times I just need to click on reload again... but since we have many ETLs, every 2 days i need to restart one or another and sometimes this is bad because our main APP doesnt reload correctly. and of course its a useless manual labor.

Re: Help Connector error: Invalid load request (DirectAccess-1006) and (DirectAccess-1103)

Riccardo — Mon, 23 Oct 2023 09:07:57 GMT

Hello, I have the same issue for the 1006 error. I have a Case opened about it. Support is still working in this.

Re: Help Connector error: Invalid load request (DirectAccess-1006) and (DirectAccess-1103)

adelmetzler — Mon, 23 Oct 2023 11:36:11 GMT

Hey Riccardo thanks for the reply, if you manage to solve this situation please can you reply me here? thanks and hope it gets corrected soon!

Re: Help Connector error: Invalid load request (DirectAccess-1006) and (DirectAccess-1103)

MatejVrabel — Fri, 08 Dec 2023 07:49:57 GMT

Hi Riccardo, is there any resolution for your case yet? I think I match your issue description. Thanks

Re: Help Connector error: Invalid load request (DirectAccess-1006) and (DirectAccess-1103)

RenuLalwani — Wed, 20 Dec 2023 12:12:21 GMT

Hello, there are some improvements relating to some of the symptoms causing the above Direct Access errors. Please upgrade to the latest version of Direct Access v1.6.1.

https://help.qlik.com/en-US/cloud-services/Subsystems/Hub/Content/Sense_Hub/Gateways/direct-access-gateway-upgrading.htm

The occurrences should reduce.

If you still face the issue, Do follow the Direct Access gateway best practices and try to implement retry mechanism using the Automation block for retry.

https://community.qlik.com/t5/Official-Support-Articles/How-to-retry-a-failed-app-reload-in-Qlik-Application-Automation/ta-p/1839663

If no change, and the issue is still blocking the environment productivity or the business even after implementing retry, please log a case with support, so that we can analyse the environmental situation of your particular environment.

Thanks!

Re: Help Connector error: Invalid load request (DirectAccess-1006) and (DirectAccess-1103)

piotr-bratek — Thu, 12 Dec 2024 22:04:39 GMT

HI Riccardo,
is there any update on this?
Can you pls share a link to the ticket?

Thx
Piotr