topic Re: MongoDB connection not working in Connectivity & Data Prep

MongoDB connection not working

AronC — Mon, 20 Nov 2023 13:40:13 GMT

We have a connection to a Mongo db database from a Qlik cloud tenant. The connection has been working fine for over a year. Since the ninth of November 2023 it stopped work for us without having done any changes.

When I try to connect to the data connection I get this error code:

"ERROR [HY000] [Qlik][MongoDBODBC] (110) Error from MongoDB Client: No suitable servers found (`serverSelectionTryOnce` set): [TLS handshake failed: certificate verify failed (20): unable to get local issuer certificate calling hello on 'mongo-XXX-biconnector.rdcqh.mongodb.net:27017'] (Error Code: 13053)"

I had a meeting with the dba of the MongoDB-database but he couldn’t see anything bad in the configuration from his side…

Anyone that has any ideas?

Re: MongoDB connection not working

TcnCunha_M — Tue, 28 Nov 2023 11:08:05 GMT

how you are connecting use some kind of certification or ODBC?

Re: MongoDB connection not working

RenuLalwani — Thu, 30 Nov 2023 06:00:22 GMT

May we know how you are connecting to Mongodb. ? are you providing any certificate or just setting TLS=true and providing username/password?

if you are not adding any certificate, please just check "Ignore Certificate Validation" option . Let us know if it worked now.

Thanks,

Renu

Re: MongoDB connection not working

siddhu — Fri, 24 May 2024 07:10:29 GMT

We are not using certificate but How to check whether we enabled TLS= True or not?