topic Re: Web Connectors / 'Unknown error' in Connectivity & Data Prep

Web Connectors / 'Unknown error'

greg-anderson — Tue, 17 Aug 2021 21:50:04 GMT

I am attempting to retrieve data using Web Connectors on QSE Windows.

I have a Google Sheets connection I have used successfully in the past, as recently as 03-Aug-2021.

On 11-Aug-2021, attempting the same load from the Qlik Sense script editor returned 'Unknown error'.

I have made no changes to the load script since 03-Aug-2021. I have made no changes to the servers.

I can connect and retrieve data successfully in the Web Connectors UI with any of the following connectors:

Google Drive and Spreadsheets (updated from GetWorksheet to GetSheetValues)
Google Drive and Spreadsheets (GetWorksheet V2)
JIRA
OneDrive
General Web Connector (attempted for testing)

Attempting to load from any Web Connectors, using the Data Connection previously created (https://my-server:5555) returns 'Unknown error'.

Attempting to create a new 'Web Connector' data connection returns 'Unknown error'.

I don't know how to research the issue or where to find the relevant logs.

Any guidance or advice is appreciated.

Re: Web Connectors / 'Unknown error'

NadiaB — Wed, 18 Aug 2021 12:43:05 GMT

Hi @greg-anderson

Please refer to the following documentation:

https://help.qlik.com/en-US/connectors/Subsystems/Web_Connectors_help/Content/Connectors_QWC/Administer/Advanced-configuration.htm

You will need to set the logging level to Trace and the logs should be in the following location

{app_root}/App_Data/{user_guid}/Logs

Hope it helps.

Re: Web Connectors / 'Unknown error'

stevedark — Fri, 03 May 2024 14:43:10 GMT

Hi,

I have just had this occur at a client. Has anyone seen it and know of a fix?

Exactly the same scenario as @greg-anderson where scripts have been working fine for some time and suddenly with no apparent changes scripts give unknown error on using existing connections and trying to create a new Web connection gives the same error, or a spinning circle of doom.

Steve