JIRA connector and custom fields problem

greg_lag — Thu, 30 Jan 2025 13:59:31 GMT

I'm working with Qlik JIRA connector. And I have problem with some custom fields.

In general, I'm able to retrive data from Issues without any proble'm. I can also retrive information from Fields.

In Fields I can see that in results there is column named "custom" and part of fields has value true, and the rest has value false.

Rows with values "true" has fields where naming convention is customfield_10xxx . In general I have no problem with retriving them from Issues table using customFieldIds and proper syntax like : fields_customfield_10028_XML

Problem is with fields like timespent or timeoriginalestimate. In fields table I can see that all this fields have false in "custom" column, and id is not like "customfield_10xxx" but id is just "timespent" or "timeoriginalestimate".

This fields are crutial for my reports and I don't know how to retrive them from connector.

I found that also other users had simillar issues. Does anyone found a solution?

Re: JIRA connector and custom fields problem

marksouzacosta — Fri, 31 Jan 2025 18:40:36 GMT

Hi @greg_lag,

Are you using JIRA Connector or a regular REST Connection? JIRA Connector has some limitations, you my find what are you looking for with REST Connection.

Regards,

Mark Costa

Re: JIRA connector and custom fields problem

greg_lag — Fri, 31 Jan 2025 20:23:47 GMT

Yes I’m using jira connector, it should allow to retrieve such a basic informations like this:(

topic Re: JIRA connector and custom fields problem in Connectivity & Data Prep

JIRA connector and custom fields problem

Re: JIRA connector and custom fields problem

Re: JIRA connector and custom fields problem