topic Re: Qlik jira connector - 410 error message in Connectivity & Data Prep

Qlik jira connector - 410 error message

greg_lag — Tue, 26 Aug 2025 19:41:14 GMT

Hello

I was sucessfully using qlik jira connector. But since few days there some error start to appear. It seems that I'm not longer able to retrieve list of issues. What is strange, is that I'm still able to retrieve for example list of projects. When I'm trying to retrieve issues I'm experiencing error message "The remote server returned an error : (410) Gone.

Did you have some similar issue - it is connection with jira cloud using qlik jira connector.

Re: Qlik jira connector - 410 error message

hugo_andrade — Wed, 27 Aug 2025 14:31:07 GMT

Hi @greg_lag ,

Are you able to share the script you are using?

I wonder if the issue you are loading was deleted from Jira and this is causing the issue.

Are you using the filters for Updated After ? That might help reduce the load on the API and prevent issue from happening.

Re: Qlik jira connector - 410 error message

greg_lag — Thu, 28 Aug 2025 15:52:58 GMT

I event don't have to run any script, even when I'm using standard Qlik-Jira connector wizards screen and try to retrieve list of issues from different project I receive such an error.

Re: Qlik jira connector - 410 error message

hugo_andrade — Thu, 28 Aug 2025 19:01:59 GMT

Hi @greg_lag .

Try reducing the scope and see.

Are you able to see the issues if you go directly in Jira?

Please send us a screenshot of the parameters used on the wizard. This might help.

The more information you can provide, the easier it might be to provide assistance. All info is welcome

Re: Qlik jira connector - 410 error message

greg_lag — Fri, 29 Aug 2025 13:40:22 GMT

I prepared two attachments, on first one you can see that retriving projects works fine, and on second that even when I will chose one project and put updatedDate filter quite short (since yesterday) I have error message. I don't think is related with amount of data. Is seems like unavailability of some API on JIRA server side?

Re: Qlik jira connector - 410 error message

hugo_andrade — Fri, 29 Aug 2025 14:19:04 GMT

Got it @greg_lag .

I am puzzled. I see nothing wrong on your screenshots.

Does the same happen with different projects?
Please give this a try. Create a new connection to Jira and test the same selection.

Let us know the results.

Re: Qlik jira connector - 410 error message

greg_lag — Mon, 01 Sep 2025 15:29:23 GMT

Could this problem be related with following Attlasian announcement? (please see attachment)

Re: Qlik jira connector - 410 error message

hugo_andrade — Mon, 01 Sep 2025 19:19:10 GMT

Good question @greg_lag .

My initial reaction is that the issue is not related, but you brought something interesting indeed. Good finding!

On another front, are you able to recreate the connection?

Please give it a try.

Re: Qlik jira connector - 410 error message

greg_lag — Thu, 04 Sep 2025 07:34:32 GMT

New connection didn't change anything

Re: Qlik jira connector - 410 error message

greg_lag — Thu, 04 Sep 2025 07:36:39 GMT

Do you have any idea what could be the problem? our production reports stops to work and it seems it's general problem with qlik to jira connector. It is more and more urgent for us.

Re: Qlik jira connector - 410 error message

hugo_andrade — Thu, 04 Sep 2025 13:58:01 GMT

Hi @greg_lag ,

My first reaction is that Jira index might be still have some deleted issues.

So when Qlik tries to load them, they are not returned.

Try this as an immediate measure to generate your reports. Add the following code before you load your Jira data:

SET ErrorMode = 0;

This will modify the error mode within the app, and if it finds an issue with a particular item, it will throw the error, but continue executing the script.

This will help you and the data should be good.

Let me know your results. Also, try to validate using JQL if possible.

I'm a certified Jira Administrator, but not excellent in JQL... But I can try to help you build the query to validate the results coming from Qlik. OK?

Re: Qlik jira connector - 410 error message

greg_lag — Fri, 05 Sep 2025 06:59:38 GMT

In my opinion it seems that after some changes in jira cloud - qlik connector to jira stops to work totally.

As you can see in attachment my script is as easy as possible. JQL is as easy as possible.

It looks like problem how qlik connector internally is sending request to jira i think

Re: Qlik jira connector - 410 error message

linero3101 — Fri, 05 Sep 2025 10:04:40 GMT

Hola Greg.

Me ocurre lo mismo desde el día 02/09/2025.

He hecho las siguientes comprobaciones:

1. Permisos de usuario.

2. Crear conexión de nuevo con el usuario incial y otros usuarios administradores.

3. He creado un conector con REST que en postman sí nos devuelve datos pero en qlik no. Esto es lo extraño. Y me dice que hay algo en nuestros conectores Qlik que falla. Adjuntos capturas de conexión ok en postman y conexión error con REST en Qlik.

en POSTMAN 200 OK.

en QLIK

La conexión al crearla no da ningun problema. Es al intentar recargar los datos cuando sale este error:

Re: Qlik jira connector - 410 error message

greg_lag — Mon, 08 Sep 2025 07:16:25 GMT

I'm wondering if anyone from Qlik is monitoring this thread and there is plan to fix this issue with JIRA connector? Does any one knows if qlik developers are monitoring this threads? Or is any way to raise an issue to this connector directly to qlik developers?

Re: Qlik jira connector - 410 error message

hugo_andrade — Tue, 09 Sep 2025 14:56:56 GMT

Hi team,

Jira deprecated the Search API. I've found the link below on a thread. Might need to change the code used.

https://community.atlassian.com/forums/Jira-questions/Clarification-on-Deprecation-of-rest-api-3-search-and-rest-api-2/qaq-p/2931794

and the Deprecation Notice: https://developer.atlassian.com/changelog/?utm_source=postoffice&utm_medium=in-product&utm_sfdc-campaign_id=&utm_campaign=P%3Ajira-service-management%7CO%3Apmm%7CF%3Aawareness%7CC%3Apupdate%7CW%3Asingle%7CH%3Afy26q1_m8%7CE%3Acloud%7CD%3Adesktop%7CG%3Aallg%7CL%3Aen%7CI%3Aipmops-jsm-jvis-to-jsis-api-deprecation_acm-3030#CHANGE-2046

Re: Qlik jira connector - 410 error message

hugo_andrade — Tue, 09 Sep 2025 15:22:16 GMT

@greg_lag and @linero3101 ,

I've just created a new connection to Jira and started pulling data using the built-in connector.

Look at the new parameter on the code below: useLegacySearchApi = 'false'

This showed up automatically when I inserted script, which aligns with my previous comment on the Search API deprecation.

[Issues]:

LOAD key as [Issues.key],

fields_summary as [Issues.fields_summary];

[Issues]: LOAD key as [Issues.key], fields_summary as [Issues.fields_summary]; SELECT key, fields_summary FROM Issues WITH PROPERTIES ( projectIdOrKey='SUPPORT', createdAfter='', createdBefore='', updatedAfter='08-09-2025', updatedBefore='', customFieldIds='', jqlQuery='', maxResults='', useLegacySearchApi='false' );

Re: Qlik jira connector - 410 error message

greg_lag — Tue, 09 Sep 2025 19:25:51 GMT

Hi, I've just checked and it seems that in my case adding this >>useLegacySearchApi='false'<<

doesn't change anything (with and without this i'm receiving 410 erro). Is it possible that I have older version of qlik to jira connector on server?

Re: Qlik jira connector - 410 error message

hugo_andrade — Wed, 10 Sep 2025 14:21:45 GMT

@greg_lag ,

Yes, it could be.

But also the query itself.

Try one thing for me. Avoid using the Search parameter.

While calling for the issues on a project, just pass the Project Key = 'GDC' and let's see how it goes.

[Issues]: LOAD key as [Issues.key], fields_summary as [Issues.fields_summary]; SELECT key, fields_summary FROM Issues WITH PROPERTIES ( projectIdOrKey='GDC', createdAfter='', createdBefore='', updatedAfter='08-09-2025', updatedBefore='', customFieldIds='', jqlQuery='', maxResults='', );

Re: Qlik jira connector - 410 error message

greg_lag — Wed, 10 Sep 2025 17:52:47 GMT

With this properties unfortunatly exectly the same : Failed on attempt 1 to GET. (The remote server returned an error: (410) Gone.)

Re: Qlik jira connector - 410 error message

Suhr — Wed, 17 Sep 2025 14:10:57 GMT

I updated the QlikSense Server to the latest release (May 2025 SR5) and it fixed the problem for me. So it may be an outdated connector.