https://community.qlik.com/t5/Connectivity-Data-Prep/JIRA-web-connector-username-did-not-match/m-p/1551983#M3656 <P>I'll answer my own question after a bit of trial and error.</P><P>It turns out rather simply that the username is not your email, but the start of the email without the domain.&nbsp; All connected ok after that.</P> Mon, 04 Mar 2019 19:20:50 GMT simon_ent 2019-03-04T19:20:50Z https://community.qlik.com/t5/Connectivity-Data-Prep/JIRA-web-connector-username-did-not-match/m-p/1551454#M3655 <P>I presume I am doing something basic wrong but when I put the base url as the root domain for my Atlassian JIRA cloud instance I get:&nbsp;</P><P>'Username did not match'</P><P>Does the base url include any more information in the url above <A href="https://company_name.atlassian.net" target="_blank">https://company_name.atlassian.net</A> ?&nbsp;</P><P>I though that Atlassian had got rid of usernames recently so I don't know if the email I am using is correct for this connector, or I am getting the base url wrong.</P><P>I have successfully connected using the REST connector so I know I have connectivity and authentication details correct, but just wanted to explore what the JIRA web connector provided.</P> Mon, 13 Dec 2021 21:42:02 GMT https://community.qlik.com/t5/Connectivity-Data-Prep/JIRA-web-connector-username-did-not-match/m-p/1551454#M3655 simon_ent 2021-12-13T21:42:02Z https://community.qlik.com/t5/Connectivity-Data-Prep/JIRA-web-connector-username-did-not-match/m-p/1551983#M3656 <P>I'll answer my own question after a bit of trial and error.</P><P>It turns out rather simply that the username is not your email, but the start of the email without the domain.&nbsp; All connected ok after that.</P> Mon, 04 Mar 2019 19:20:50 GMT https://community.qlik.com/t5/Connectivity-Data-Prep/JIRA-web-connector-username-did-not-match/m-p/1551983#M3656 simon_ent 2019-03-04T19:20:50Z