topic Re: Sept 2019 NPrinting in Connectivity & Data Prep

Sept 2019 NPrinting

CraigB — Mon, 21 Oct 2019 13:35:34 GMT

Dear Qlik:

We at Iptor, have installed Sept 2019 NPrinting. I am receiving errors in connecting to the data.

Here are my errors:

Engine ibsdemo06

1.Get app information from QRS on the page address for the Sense App ID

2. The proxy address sense app & identity can be used for a connection to a Qlik sense engine.

3. All Qlik Sense Engines are reachable form Qlik NPriniting engine computer.

Thank you.

Best Regards,

Craig Bolton

Re: Sept 2019 NPrinting

Ruggero_Piccoli — Tue, 22 Oct 2019 07:22:31 GMT

Hi,

Did you installed the Qlik Sense certificates?

Please check the help site page https://help.qlik.com/en-US/nprinting/September2019/Content/NPrinting/GettingStarted/HowCreateConnections/Connect-to-QlikSense-apps.htm

Best Regards,

Ruggero

Re: Sept 2019 NPrinting-Re: Still receiving the previous engine errors

CraigB — Wed, 23 Oct 2019 12:22:01 GMT

Hi Ruggero:

I will follow up with your follow up questions, when we installed the certificates.

Thank yo and have a great day!

Best Regards,

Craig Bolton

Hi, You installed the certificates after upgrading to September 2019? Or on the original installation and then you upgraded to Sept 19? We had a couple of cases where after upgrading to September 2019 or upgrading Qlik Sense already installed certificates where lost and need to be reinstalled with the new procedure. Best Regards, Ruggero

Re: Sept 2019 NPrinting-Re: Still receiving the previous engine errors

Ruggero_Piccoli — Wed, 23 Oct 2019 12:25:18 GMT

Ok, let me know.

Best Regards,

Ruggero

Re: Sept 2019 NPrinting-Re: Still receiving the previous engine errors

CraigB — Wed, 23 Oct 2019 12:50:55 GMT

Hi Ruggero:

We are sure, that we have installed our certificates. Do you have any other ideas?

Thanks,

Craig Bolton

Re: Sept 2019 NPrinting-Re: Still receiving the previous engine errors

Ruggero_Piccoli — Wed, 23 Oct 2019 13:26:16 GMT

Hi,

Try to:

log into the Qlik NPrinting Engine computer with the users specified in the connection
open the Qlik Sense app in a web browser by using the proxy ID and app ID used in the connection

You must be able to open the connected app from the Qlik NPRinting Engine computer with the same user of the connection.

Best Regards,

Ruggero

Re: Sept 2019 NPrinting-Re: Still receiving the previous engine errors

CraigB — Wed, 23 Oct 2019 13:53:52 GMT

Hi:

I touched my apps correctly. I ran the verification with no errors, but it did not create the connection.

Thanks,

Craig Bolton

Re: Sept 2019 NPrinting-Re: Still receiving the previous engine errors

Ruggero_Piccoli — Wed, 23 Oct 2019 13:56:23 GMT

Hi,

Did you checked the log files?

Best Regards,

Ruggero

Re: Sept 2019 NPrinting-Re: Still receiving the previous engine errors

CraigB — Wed, 23 Oct 2019 14:31:11 GMT

No, thanks!

Re: Sept 2019 NPrinting-Re: Still receiving the previous engine errors

CraigB — Wed, 23 Oct 2019 15:07:29 GMT

Hi:

Here are my log files.

Thanks,

Craig Bolton

Re: Sept 2019 NPrinting-Re: Still receiving the previous engine errors

Ruggero_Piccoli — Thu, 24 Oct 2019 08:42:24 GMT

Hi,

We checked the logs. We suggest to delete and connect the Qlik NPrinting Engine from the Admin menù.

Then:

- enable the debug logging https://help.qlik.com/en-US/nprinting/September2019/Content/NPrinting/AdministeringQVNprinting/Logging.htm#anchor-3

- open a support ticket, include a link to this conversation and the whole log folders (include all files, the debug ones too with at least one error)

Best Regards,

Ruggero

Re: Sept 2019 NPrinting-Re: Still receiving the previous engine errors

CraigB — Thu, 24 Oct 2019 12:35:29 GMT

Hi:

Thank you for diligent follow up! You are great!

Best Regards,

Craig Bolton

Re: Sept 2019 NPrinting-Re: Still receiving the previous engine errors

CraigB — Thu, 24 Oct 2019 20:59:18 GMT

Hi :

I got the test verification to run correctly. Although, I still cannot create the reports in NPrinting for distribution.

I have a meeting with our PD team on Monday, but I am trying to solve for a customer, so time is of essence.

Thanks,

Craig Bolton

Re: Sept 2019 NPrinting-tests successfull!

CraigB — Fri, 25 Oct 2019 13:52:54 GMT

Hi:

I got the verification successfully! I created the report and I am coming up blank. Do you have any ideas why?

Thanks,

Craig Bolton

Re: Sept 2019 NPrinting-tests successfull!

Ruggero_Piccoli — Mon, 28 Oct 2019 08:17:40 GMT

Hi,

You did a report preview and it is blank? I did not saw the template etc so I don't know why. I suggest to check the filters and be sure they are not returning an empty dataset. Did you see some specific error messages? Could you post some screenshots of the template?

Best Regards,

Ruggero

Re: Sept 2019 NPrinting-tests successfull!

CraigB — Mon, 28 Oct 2019 13:54:51 GMT

It is just a blank report. I think there is something wrong, where we are pointing the NPrinting

app toward the hub?

Thanks,

Craig Bolton

Re: Sept 2019 NPrinting-tests successfull!

Ruggero_Piccoli — Mon, 28 Oct 2019 14:01:10 GMT

Hi,

It is a template without any object tags so it is empty because Qlik NPrinting doesn't know what to insert. Run it as a preview in the Qlik NPrinting Designer, I think it will be empty too.

Or I'm not understanding something.

Best Regards,

Ruggero

Re: Sept 2019 NPrinting-tests successfull!

CraigB — Mon, 28 Oct 2019 18:20:10 GMT

Hi:

We figured it out. We did not have NPrinting designer installed.

Thank you, for all of your help!

Best Regards,

Craig Bolton