topic Re: SurveyMonkey cannot authenticate in Connectivity & Data Prep

SurveyMonkey cannot authenticate

chris_johnson — Fri, 02 Apr 2021 08:10:10 GMT

Hi,

I'm trying out the SurveyMonkey beta connector and it fails straight away.

I can log in to SurveyMonkey fine on the server. When I try to authorise using the CanAuthenticate method in QWC it gives me an error saying:

An error occurred while trying to authenticate. (status code = 500,The remote server returned an error: (400) Bad Request., HttpStatusCode: BadRequest, StatusCode: 400, StatusDescription: Bad Request, Message: The remote server returned an error: (400) Bad Request., ResonseBody: {"error_description":"Invalid grant code","error":"invalid_grant"})

Not sure why it's failing here, maybe as it's a beta it's not working right?

Re: SurveyMonkey cannot authenticate

chris_johnson — Thu, 28 Sep 2017 08:56:28 GMT

A bit more digging gets me to this page: Creating a Private App | SurveyMonkey API Developer Portal which tells me that I need a Platinum account in order to be able to use their API privately. I only have a standard account at the moment.

Maybe this is the actual problem?

Re: SurveyMonkey cannot authenticate

Darren_Ball — Thu, 28 Sep 2017 14:51:25 GMT

Hi,

I'm sorry to hear that you're having some trouble with the connector.

We've made a change in the background, which may have affected you as a free Survey Monkey user, so could you please try it again and let me know how you get on?

Thanks,
Darren

Product Manager for Qlik Web Connectors

Re: SurveyMonkey cannot authenticate

chris_johnson — Thu, 28 Sep 2017 15:19:32 GMT

Hi Darren,

Thanks for the reply. No change for me; I get the same message I'm afraid.

My authentication code looks like the below:

code=fzNHDzUZDlAqkdxks5u3MMLwuxseCDOBisSHdbaXATlJYFFOsUPH3s4sojwD.5mh5vpvwaOpvpMQ50nljB7TD9WYmXLLN1GccxU2M4-4Uhfa-LfRxIbHNImWz0qjhJb0RBMbGEPzdYoQy5JKMrJBiZOMYahk6svujsN9A0sZUEm0LRBo2-47Pq-08Q0J7sthrRkDJCA7KQ-cwBsZSNN-BB8Wsyw1z0iQ6b-ynEiZu3E=&state=L2ArxLcYza2nIwh3oeY12NPLmROcH0uZ&version=2

FYI - I'm doing this from a QWC instance installed on a network server.

Re: SurveyMonkey cannot authenticate

drh — Fri, 29 Sep 2017 06:34:52 GMT

Hi Adam,

Could you try authenticate again but first do this:

disconnect the application

Click unlink button for this:

Application

Qlik Web Connectors (SurveyMonkey)

And then try to authenticate again.

/Adam

Re: SurveyMonkey cannot authenticate

chris_johnson — Fri, 29 Sep 2017 14:08:49 GMT

Hi Adam,

That's sorted it thanks, I can now authenticate!