topic Re: May 2019 WebConnector upgrade reload tasks failing Error: Internal Server Error in Connectivity & Data Prep

May 2019 WebConnector upgrade reload tasks failing Error: Internal Server Error

ken4runner — Fri, 02 Apr 2021 08:42:20 GMT

We upgraded from Nov 2018 to May 2019 WebConnector package and noticed that all the reload tasks for the web connections were failing. The following was in the task log

Error: Internal Server Error
Execution Failed
Execution finished

Was discovered that each and every existing user had to re-acknowledge the QLIK® USER LICENSE AGREEMENT on the web connector page in order to correct this issue.

Why would all of the existing users need to re-acknowledge something they have already acknowledged in the past? Has anyone else seen this?

Re: May 2019 WebConnector upgrade reload tasks failing Error: Internal Server Error

chrisbrain — Thu, 03 Sep 2020 12:51:12 GMT

Hi - It looks like we changed the EULA between those releases - although this is rare it may happen occasionally and so trigger a re-acceptance in the user interface. I appreciate this is a little inconvenient.

Re: May 2019 WebConnector upgrade reload tasks failing Error: Internal Server Error

stevedark — Thu, 03 Sep 2020 12:59:37 GMT

I've found that this acceptance of the EULA needs to be done after most if not all upgrades. We have on a number of occasions had clients caught out by this. In some cases they have not had access to the web interface in order to accept, so that has caused a bit of grief. Now I know to expect it it is not so much of an issue.

Steve