topic Re: Survey monkey webconnector (e-mail adres is missing) in Connectivity & Data Prep

Survey monkey webconnector (e-mail adres is missing)

gorterzelf — Wed, 22 Dec 2021 14:49:20 GMT

Hello all,

- it seems the e-mail address is missing in the respondent list (GetRespondentList). If we browse to the surveymonkey website, the result set I download by hand does contain the e-mail addresses.

Anybody know if there is a fix for this?

Greetings Martijn

Re: Survey monkey webconnector (e-mail adres is missing)

chrisbrain — Tue, 05 May 2020 08:12:54 GMT

Hi - Thanks for pointing this out, we will look into adding this field.

Re: Survey monkey webconnector (e-mail adres is missing)

gorterzelf — Wed, 06 May 2020 07:27:57 GMT

Goodmorning @chrisbrain,

Thanks!

Could you please maybe look at the variable customized links at well?

I think there is a variety of ways in which to collect responses. This example is about collecting responses via email, then the email is not visible. If you collect responses via a web link (you then create one or more variables in a link, for example someone's email address + company), this variable will not be visible either, in the manual export from survey monkey it is visible. You will understand that these are very valuable in the analysis. I hope you can work on this too. Thanks for your response! And please do not hestitate if i can help with any futher information.

Greetings Martijn

Re: Survey monkey webconnector (e-mail adres is missing)

gorterzelf — Tue, 12 May 2020 11:41:16 GMT

Hi @chrisbrain,

Do you have any insight into when you are going to look at this or when there will be an update?

Greetings Martijn

Re: Survey monkey webconnector (e-mail adres is missing)

chrisbrain — Thu, 14 May 2020 09:22:22 GMT

Hi Martijn,

Sorry I don't have anything insight into this but it's on our radar to look at.

Re: Survey monkey webconnector (e-mail adres is missing)

gorterzelf — Thu, 14 May 2020 09:24:23 GMT

Ok, good to hear it is under the radar. Thank you for your response.

Re: Survey monkey webconnector (e-mail adres is missing)

gorterzelf — Sun, 05 Jul 2020 10:16:35 GMT

Hi @chrisbrain I have not seen it yet, but I have a word arround to combine those to. The Excel from survey monkey and the connector, not ideal but it works. So still hoping this could be fixed one day:-)

If you are on it could you also take a look if you can maken the tags visible? In survey monkey you can tag open question answers in categories. Would be easy to see them.

Greetings Martijn

Re: Survey monkey webconnector (e-mail adres is missing)

chrisbrain — Thu, 07 Jan 2021 08:03:37 GMT

@gorterzelf Regarding this missing email, just to confirm these changes went in to the December 2020 release:

* New Columns: GetRespondentList: metadata_contact_first_name, metadata_contact_last_name, metadata_contact_email, custom_variables.
* New Columns: GetResponses: custom_variables, metadata_contact_email, metadata_contact_first_name, metadata_contact_last_name, total_time, date_created, date_modified, href.

Apologies - I didn't see this message about tags but I will add a note to look into this.

Re: Survey monkey webconnector (e-mail adres is missing)

gorterzelf — Thu, 07 Jan 2021 08:20:44 GMT

Great @chrisbrain I will look in to this, but looks good, tnx for the effort and thank you for looking at the tags. Please let me know if you find a solution and tnx again!