topic Re: Qlik Sense Server - Screen Resolution Issue in Management & Governance

Qlik Sense Server - Screen Resolution Issue

Anonymous — Wed, 13 Sep 2017 10:13:49 GMT

On Windows when setting the default size of text, apps, and other items larger than 100%, Qlik Sense objects on the server will not resize in the correct manner and will become way too large:

Before: "Change the size of text, apps, and other items: " is set to 100%

After: "Change the size of text, apps, and other items: " is set to 150%

This is the setting on Windows which I am referring to:

This article suggests that I have to do the following to solve this on QS Desktop Qlik Sense Desktop - Screen Resolution Issue:

Please navigate to the services.conf file, which can be found here: C:\Users(yourfolder)\AppData\Local\Programs\Qlik\Sense. Open the file with WordPad or the likes, and under the [browser.parameters] section, add the following parameters:

--high-dpi-support=1

--force-device-scale-factor=1

However, this solution doesn't seem to work on the server as QS Server doesn't have a services.conf file

Is there anyone who might have a solution for this?

Re: Qlik Sense Server - Screen Resolution Issue

korsikov — Wed, 13 Sep 2017 11:41:27 GMT

Why not

c:\Program Files\Qlik\Sense\ServiceDispatcher\services.conf

Re: Qlik Sense Server - Screen Resolution Issue

Anonymous — Thu, 14 Sep 2017 09:37:39 GMT

Hi Alexander,

Thank you for your reply.

We have found the services.conf file now and have inserted the following parameters:

--high-dpi-support=1

--force-device-scale-factor=1

Despite implementing the above parameters, the issue of Qlik Sense objects not resizing in the correct manner and becoming way too large is still appearing within the server.

Re: Qlik Sense Server - Screen Resolution Issue

korsikov — Sat, 16 Sep 2017 17:31:14 GMT

Try ask about it Support Qlik

Re: Qlik Sense Server - Screen Resolution Issue

Anonymous — Mon, 18 Sep 2017 11:54:25 GMT

I will, thanks for helping

Re: Qlik Sense Server - Screen Resolution Issue

Anonymous — Tue, 19 Dec 2017 08:35:25 GMT

Dear Alexander,

I found the file under the path you have mentioned but it doesn't include browser parameters. So where I must add the settings under which section so that I can solve the resolution issue.

Re: Qlik Sense Server - Screen Resolution Issue

pabankes — Fri, 18 Jan 2019 15:56:50 GMT

I am having this same issue. Did you find a resolution?

Re: Qlik Sense Server - Screen Resolution Issue

elizabethward — Thu, 27 Jun 2019 11:41:08 GMT

Hello,

I am facing this same issue on the server. Were you given any instructions on how to fix this?

Re: Qlik Sense Server - Screen Resolution Issue

Akshesh_Patel — Thu, 27 Jun 2019 14:28:30 GMT

hello,

https://windowsreport.com/fix-google-chrome-scaling-windows-10/

There are few solution mentions in this forum might be helpful to fix the resolution issue for chrome.

Thank You

Re: Qlik Sense Server - Screen Resolution Issue

Akshesh_Patel — Thu, 27 Jun 2019 14:34:23 GMT

hi there,

To fix the resolution,

For Qliksense Desktop:

Option 1: Change the scaling to either 100% or 125%.
Option 2: Change the Qlik Sense app compatibility mode to win 8.
- Right click on Qlik sense Desktop icon
- Go to Properties
- Go to the compatibility tab
- In compatibility mode section check the "Run this program in compatibility mode for:" select option "Windows 8".
- Click OK
Option 3: Override the DPI scaling behavior
- Ensure Windows is set to use 150% scaling (or the preferred scaling level).
- Right Click on Qlik Sense Desktop app Icon
- Choose Properties.
- Select the Compatibility tab.
- Click the button Change high DPI settings.
- In the Qlik Sense Properties window, go the "High DPI scaling override" section.
- Check the box for "Override high DPI scaling behavior."
- Choose the option "Scaling performed by System".
- This should ensure the application will use the correct system scaling that has been applied in the windows 10 display settings.

Qlik sense Server: ( Specific for chrome)

https://windowsreport.com/fix-google-chrome-scaling-windows-10/

Thank You

Akshesh