topic Re: the “Connection lost. Make sure Qlik Sense is running properly….” When using Safari on iPad in Management & Governance

the “Connection lost. Make sure Qlik Sense is running properly….” When using Safari on iPad

awhitfield — Wed, 21 Mar 2018 12:01:21 GMT

Our client is attempting to connect to via via an Ipad A1566 Air" using ios 10.3.3 and Safari, to Sense February 2018 using an http connection, but is getting the “Connection lost. Make sure Qlik Sense is running properly….” when selecting an app to open in their work area. We have extended the keep-alive setting to 120 but the error persists.

Are there any actual guide line for setting this up OR any suggestions of what can be tried next??

Best regards

Andy

Re: the “Connection lost. Make sure Qlik Sense is running properly….” When using Safari on iPad

awhitfield — Thu, 22 Mar 2018 16:14:58 GMT

BUMP - Anybody out there??

Andy

stevedark‌

mto‌

aly‌

Log files attached if it helps

Andy

Re: the “Connection lost. Make sure Qlik Sense is running properly….” When using Safari on iPad

Michael_Tarallo — Thu, 22 Mar 2018 16:17:31 GMT

Hi Andy - I added a few others internally and sent them this link.

HTH

Mike

Re: the “Connection lost. Make sure Qlik Sense is running properly….” When using Safari on iPad

awhitfield — Thu, 22 Mar 2018 16:20:24 GMT

Cheers Mike, appreciate it!

Best Regards

Andy

Re: the “Connection lost. Make sure Qlik Sense is running properly….” When using Safari on iPad

stevedark — Thu, 22 Mar 2018 16:24:11 GMT

Is the Sense site open to the Internet or is the iPad on the local network?

Re: the “Connection lost. Make sure Qlik Sense is running properly….” When using Safari on iPad

awhitfield — Thu, 22 Mar 2018 16:25:55 GMT

Hi Steve,

it's connecting via their local WIFI network, no VPNs involved.

Andy

Re: the “Connection lost. Make sure Qlik Sense is running properly….” When using Safari on iPad

stevedark — Thu, 22 Mar 2018 16:34:58 GMT

Do laptops connecting via the name wireless access point have any issues, or is it just the iPad? Have you tried a different browser on the iPad?

Re: the “Connection lost. Make sure Qlik Sense is running properly….” When using Safari on iPad

awhitfield — Thu, 22 Mar 2018 16:39:40 GMT

I have asked the user to check this, but they are out untill Friday.....

Same result with Chrome on the iPad too

Re: the “Connection lost. Make sure Qlik Sense is running properly….” When using Safari on iPad

stevedark — Thu, 22 Mar 2018 23:21:28 GMT

Hi Andy,

Are you running anti-virus on the iPads? Looking at this thread it seems that this can cause the error message that you are seeing:

Re: Frequent "Connection Lost"

Steve

Re: the “Connection lost. Make sure Qlik Sense is running properly….” When using Safari on iPad

awhitfield — Fri, 23 Mar 2018 09:25:47 GMT

HI Steve,

will ask, they can connect with a laptop over WiFi.

Andy

Re: the “Connection lost. Make sure Qlik Sense is running properly….” When using Safari on iPad

Rakesh_HB — Sat, 27 Aug 2022 10:23:37 GMT

Hello,

For those who are checking here, please check the below

Hub access times out with: Error Connection lost. Make sure that Qlik Sense is running properly